Senior Salesforce Administrator
Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
What your team does:
The GTM Applications Systems team has one job—to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, Customer Success, Finance, and Business Operations teams and functions. Our tech stack includes not only Salesforce, but also includes Zoominfo, Gong, Salesloft, Chili Piper and more! Not only do we drive data that empowers insights and decision-making, but we also accelerate these teams through operational efficiency across the customer lifecycle.
Who you are:
We aren’t looking for just any traditional Senior Salesforce Administrator to join this team. We’re looking for an experienced Salesforce professional who will play a fundamental role in setting our company’s overall systems strategy, someone who thrives in a rapid-growth, high-velocity environment, and someone who lives and breathes our values. We’re looking for an impact player!
What you'll work on:
Managing the day-to-day configuration, support, maintenance, and improvement of our Salesforce instance and integrations.
Consulting with stakeholders to gather and analyze requirements.
Turning business requirements into reality—designing robust, intelligent, and scalable solutions
Collaborating with a wider team of Salesforce Administrators and Developers to deliver solutions that delight our users
Working closely with our Sales Operations, Customer Success Operations, Marketing Operations, and Product teams to deliver strategic initiatives and support their respective platforms.
Providing and cultivating a positive support experience to all GTM applications end users
Keeping up to date with Salesforce releases and best practices to inform and recommend system improvements.
Documenting system configuration and administrative processes.
Performing quality assurance testing and monitoring data quality and integrity.
Providing guidance and coaching for junior administrators.
Other duties as required.
What you may have:
Post-secondary education in Computer Science, Business Administration, or relevant discipline.
4+ years of Salesforce administration experience.
Proven technical acumen to translate business requirements into a functional design.
Excellent consultative questioning and listening skills to fully understand requirements and pain points.
Natural curiosity and drive to improve with a willingness to share your knowledge
Meticulous organization and task-driven nature.
Ability to consult and work with stakeholders to gather business requirements and scope for additional clarity when required
Excellent written and verbal communication.
Self-motivated, independent, and deadline-oriented.
Salesforce Administrator certification
Serious bonus points if you have:
Additional Salesforce certifications are an asset.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers