Candle Request

Candle Request is an automated medical record and bill request software for personal injury attorneys that’s simple and easy to use. Typically, obtaining records takes an estimated 30 steps and at least four different programs for one client. Through automation, Candle Request simplifies it down to three steps. With Clio, one step.

Key Features

  • ∙ Create and Send Requests Faster

    Problem: Requesting medical records is a traditionally tedious but entirely necessary process for all of the approximately 56,000 personal injury law firms in the United States.

    Solution: With Candle Request, Clio users can save hours of time per week by completing the entire medical record request and follow-up process directly from Clio: one app, one easy step, all while feeling like they never left Clio.

    ∙ Follow-Up

    Problem: It's difficult to obtain medical records in time without following up with the medical facility via phone. Law firm employees spend valuable firm time waiting on hold and cases are held up while waiting for records to come in.

    Solution: Now, Clio-Candle Request users can have our experienced Candle Request Response Team call to follow up with the click of a button.

    ∙ Re-Send

    Problem: A record request horror story that occurs all too often is waiting weeks for the fulfillment of a record request only to find out the facility "never received" the request.

    Solution: With Candle Request, Clio users can click one button and the request will be re-sent to the provider with a cover letter explaining the date the request was originally sent (to keep the priority level).

    ∙ Stay Organized

    Problem: Each Request requires two documents. An average case will require at least six requests or 12 documents. Some attorneys have 100-200 cases at one time. That's 2,400 documents just for medical record requests. That's a lot of documents to manage.

    Solution: Candle Request neatly organizes and displays each request by client name, date and time submitted, department, and appends the request documents. Organization = efficiency.