We reached an important Clio support milestone at the office this week, resolving our 100,000th support request since the company was founded 5 years ago. Achieving this milestone was the result of a lot of hard work from a group of incredibly dedicated individuals, working in conjunction with our user base to ensure that we continue to make a product that helps you optimize your time at work (and free up more time for yourself).
100,000 is a big number, but what it represents is more important. Every support ticket received represents an opportunity for us to help our customers utilize Clio more efficiently and claim their time back, to the tune of 1 workday per week. 100,000 tickets equals over 8,000 man hours spent helping firms be more productive and efficient. 100,000 tickets equals 22,000 satisfied customers.
We’re continuing to make changes to provide customers with a better support experience and more resources to help them get the most out of their use of Clio. We’ve grown our support team significantly, with 8 new team members on 2 different continents.
We’ve extended our support hours to ensure you have the help you need, whether you’re working an early morning, a late night, or anywhere in between. We’re continuing to refine and streamline our processes and tools so that our support team is capable of scaling as rapidly as our customer base. And we’re doing these things so that we can continue to offer the exceptional support you’ve come to expect.
So thank you, fellow Clions, for giving us 100,000 opportunities to wow you. We’re looking forward to the next 100,000!