Clio’s innovative and game-changing approach to customer service garners the attention of the legal industry and the International Customer Management Institute.
DUBLIN, ROI — Clio, the leader in cloud-based legal practice management, was recognized for having the most innovative customer service by the International Customer Management Institute (ICMI).
Clio is redefining what support looks like by transitioning their team from “customer support agents” to trusted business partners who have a fully-rounded technical understanding of practice management software, its surrounding applications, as well as a sound business understanding of the legal space, a true differentiator in an industry with a variety of solutions. This innovative approach to customer service and dedication to customer success was an integral reason behind Clio’s win in this year’s Global Contact Centre Awards.
Legal professionals are choosing Clio because the customer service goes beyond technical support. Clio’s customer service team has in-depth insights and education on how law firms can best operate via the Legal Trends Report, an anonymized and aggregated report produced by Clio. Using this resource, Clio’s customer service team provides customers with tailored, data-driven, and actionable insights to ensure their firms are more efficient and profitable—an exclusive offering to Clio customers.
“We are honoured to be recognized for our innovative solutions,” said Marc Dyer, Senior Director of Customer Experience. “At Clio, customer success comes first. We take this to heart and want to provide our customers with support that can truly transform their practice.”
“The ICMI Global Contact Centre Awards program recognizes the companies and individuals that value leadership, vision, innovation, and strategic accomplishments within the customer service industry,” said Erica Marois, ICMI Global Contact Centre Awards Manager. “Our 2018 winners have truly impacted the industry with their impressive dedication to improving customer experience.”
The ICMI Global Contact Centre Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honour and recognize the companies, contact centres, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments for the industry, and has been doing so for the past 12 years.
Clio’s industry-leading team continues to grow, spanning four offices in Vancouver, Toronto, Calgary, and Dublin. Learn more about Clio’s culture and current job openings at clio.com/eu/about/careers.
Founded in Vancouver, Canada in 2008, Clio is the most comprehensive cloud-based legal practice management platform for the legal industry. With the help of the cloud, Clio eases the processes of time tracking, billing, administration, and collaboration for law firms of all sizes. One of Canada’s fastest-growing companies with international reach, Clio employs over 250 individuals with a rapidly growing customer base spanning 90 countries. Clio has been named one of CIX’s Top 20 Most Innovative Technology Companies, and for the last two years, has been recognized by Deloitte on both the Fast50 and the Fast500 lists, and was just named one of Canada’s Best Managed Companies. Learn more at clio.com/eu.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact centre. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact centre, optimize your operations and improve your customer service. ICMI is a part of UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
ICMI Contact Centre Expo, May 21-24 2018, Orlando, FL.
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