{"id":1055,"date":"2026-09-01T16:29:00","date_gmt":"2026-09-01T16:29:00","guid":{"rendered":"https:\/\/www.clio.com\/ie\/?page_id=1055"},"modified":"2026-09-01T21:43:06","modified_gmt":"2026-09-01T21:43:06","slug":"service-level-commitments","status":"publish","type":"page","link":"https:\/\/www.clio.com\/ie\/tos\/service-level-commitments\/","title":{"rendered":"Themis Service Level Commitments and Support Services"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":196,"featured_media":0,"parent":35,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"coauthors":[28],"class_list":["post-1055","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Themis Service Level Commitments and Support Services | Clio Ireland<\/title>\n<meta name=\"description\" content=\"Read Clio&#039;s Service Level Commitments for Ireland customers, covering uptime guarantees, SLC credits, downtime definitions, and support terms.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clio.com\/ie\/tos\/service-level-commitments\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Themis Service Level Commitments and Support Services\" \/>\n<meta property=\"og:description\" content=\"Read Clio&#039;s Service Level Commitments for Ireland customers, covering uptime guarantees, SLC credits, downtime definitions, and support terms.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.clio.com\/ie\/tos\/service-level-commitments\/\" \/>\n<meta property=\"og:site_name\" content=\"Clio Ireland\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-01T21:43:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ainsleymarsh\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Themis Service Level Commitments and Support Services | Clio Ireland","description":"Read Clio's Service Level Commitments for Ireland customers, covering uptime guarantees, SLC credits, downtime definitions, and support terms.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.clio.com\/ie\/tos\/service-level-commitments\/","og_locale":"en_GB","og_type":"article","og_title":"Themis Service Level Commitments and Support Services","og_description":"Read Clio's Service Level Commitments for Ireland customers, covering uptime guarantees, SLC credits, downtime definitions, and support terms.","og_url":"https:\/\/www.clio.com\/ie\/tos\/service-level-commitments\/","og_site_name":"Clio Ireland","article_modified_time":"2026-09-01T21:43:06+00:00","twitter_card":"summary_large_image","twitter_misc":{"Written by":"ainsleymarsh"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.clio.com\/ie\/tos\/service-level-commitments\/","url":"https:\/\/www.clio.com\/ie\/tos\/service-level-commitments\/","name":"Themis Service Level Commitments and Support Services | Clio Ireland","isPartOf":{"@id":"https:\/\/www.clio.com\/ie\/#website"},"datePublished":"2026-09-01T16:29:00+00:00","dateModified":"2026-09-01T21:43:06+00:00","description":"Read Clio's Service Level Commitments for Ireland customers, covering uptime guarantees, SLC credits, downtime definitions, and support terms.","breadcrumb":{"@id":"https:\/\/www.clio.com\/ie\/tos\/service-level-commitments\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.clio.com\/ie\/tos\/service-level-commitments\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.clio.com\/ie\/tos\/service-level-commitments\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.clio.com\/ie\/"},{"@type":"ListItem","position":2,"name":"Ireland Terms of Service","item":"https:\/\/www.clio.com\/ie\/tos\/"},{"@type":"ListItem","position":3,"name":"Themis Service Level Commitments and Support Services"}]},{"@type":"WebSite","@id":"https:\/\/www.clio.com\/ie\/#website","url":"https:\/\/www.clio.com\/ie\/","name":"Clio Ireland","description":"Legal Case Management Software &amp; 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