Clio’s Exceptional Contact Center Culture Recognized by ICMI
June 14, 2017
World’s leading provider of practice management software for law firms awarded Best Contact Center Culture by International Customer Management Institute.
VANCOUVER, BC—June 14, 2017—Clio, the leader in cloud-based legal practice management software, was awarded Best Contact Center Culture by the International Customer Management Institute (ICMI). Boasting an award-winning team spanning three offices in Vancouver, Toronto, and Dublin, Clio has invested heavily in building a strong contact center culture that has helped simultaneously drive employee engagement and customer satisfaction.
Clio’s customer-centric culture empowers staff to embody a founder’s mentality, and take ownership and initiative to see situations through to the finish line. A team-first mentality is encouraged through gamification of company objectives, alongside core values of fun, personal growth, and transparency, which allow Clio’s contact center to attract and retain true ‘A’ players in customer experience and customer support.
“The ICMI Global Contact Center Award ceremony is truly representative of the best and most innovative companies and individuals in the contact center industry. Celebrating their accomplishments at the 2017 awards party was an honor and it was great to see those who are making a difference in our industry recognized for their achievements,” said Justin Robbins, content director, ICMI. “This year’s winners emerged from the competition as leading thinkers and represent nothing short of excellence.”
“At Clio, we understand customer experience starts with company culture,” said Rian Gauvreau, Co-founder and Chief People Officer at Clio. “Investing in our contact center culture has allowed us to hire, develop, and retain top talent—which ultimately translates to happy employees and happier customers.”
The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry, and has been doing so for the past 12 years.
This award adds to the impressive list of awards Clio has been proud to accept this past year including Techvibes Employer of the Year at the Canadian Startup Awards, Canada’s Best Small and Medium Employers, and one of Canada’s 10 Most Admired Corporate Cultures in 2016. Clio was also listed as one of Deloitte’s Technology Fast 50™ for the third consecutive year in 2016.
Clio’s contact center comprises 30 full-time staff working in-office and remotely throughout Canada, the United States, and Ireland. Learn more about Clio’s culture at clio.com/careers.
Clio is the most comprehensive cloud-based practice management platform for the legal industry. With the help of the cloud, Clio eases the process of time tracking, billing, administration, and collaboration for law firms of all sizes. Based in Vancouver, B.C. and launched in 2008, Clio is used by legal professionals in over 50 countries. Learn more at clio.com.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals–from frontline agents to executives–who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
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