Software Development Manager, Site Reliability

Team
Engineering
Hub Office
N/A
Remote Options
Remote-canada

Whether you choose to work remotely or from one of our hub offices-you are set up to create the best purpose-driven work of your careers.

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice

We’re looking for a Development Manager to join our rapidly scaling our distributed Site Reliability Engineering team. This role is for someone who is passionate about building innovative solutions and being exposed to new challenges and technologies while making an impact. This role is available to candidates across Canada, excluding Quebec.

What your team does:

Clio is looking for a Development Manager to join the team that builds and manages the infrastructure that underlies the development and runtime of our applications.

We're building a cross-Canada, distributed team that forms the foundation of Clio's engineering organization:

  • We build, secure, and maintain the infrastructure and critical services that power Clio’s core applications.
  • We help Clions make data-driven decisions by providing observability and transparency for all of our environments.
  • We collaborate with the Clio product development teams to build tools that improve workflows and remove manual labour or friction points.

What you'll work on:

  • You’ll split your time between being a high-impact contributor to our projects and being a high-impact leader, growing your team;
  • You will collaboratively define the roadmap to build a world-class developer experience, support business goals, and satisfy application requirements;
  • You will contribute to, and have a deep understanding of, the code base and your technical domains;
  • You will scope, define, and implement the infrastructure, automation, and processes that power the entire engineering organization;
  • You'll write clean, maintainable code, and continue to grow your development skills;
  • Foster and maintain a collaborative environment that highlights team prioritization, removing roadblocks, and sharing unique and creative solutions;
  • Elevate and educate our engineering processes within Clio, contributing to our cultural values of “No doors, only windows” (an emphasis on collaboration and clear communication) and “Live a learning mindset” (an emphasis on constant self-improvement and evolution in the face of change).

What you may have:

  • You are equally energized by both your own technical work as well as contributing to the career growth of your team;
  • You have strong opinions that are weakly held, and foster that same attitude in others;
  • You challenge and enable your team to take initiative, explore, and implement new improvements while balancing that work against satisfying the requirements as defined by the business;
  • You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate;
  • You devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world.

What you should have:

  • Hands-on technical expertise with building or supporting software. Examples of relevant experience are: software development, *nix systems administration, infrastructure as code, cloud resource administration, or database administration. Bonus points for experience working with infrastructure at scale;
  • A demonstrated success in guiding technical teams. Experience with or a desire to learn about Agile processes and large scale SaaS products;
  • A diverse base of knowledge that allows you to guide your team to solve complex technical problems;
  • The ability or desire to learn how to hire the best and brightest in Canada;
  • An aptitude for coaching, developing, and retaining talent;
  • A portfolio of successful projects (as well as a collection of lessons learned from failed projects).

Don’t have all of those? The most important part of this job is that you approach new challenges with curiosity and a drive to apply what you learn to fixing root causes, not just symptoms. Deep curiosity and a desire to learn will help you succeed in this job, combined with a drive to help others by shipping code. We have cross-trained developers coming from Java, Python, C++, and JavaScript backgrounds, and are happy to help you learn Ruby when you get here.

Serious bonus points if you have:

  • Experience managing hosts with Puppet.
  • Experience working with Docker and Kubernetes.
  • Experience developing with Ruby or GoLang.
  • Experience managing AWS resources with CloudFormation or Terraform.
  • Experience scripting with BASH.
  • Experience administering any of: Elasticsearch, Kafka, MySQL, Redis.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

About ClioAt Clio, we are on a mission to transform the legal experience for all. As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system.  We are an award-winning team that has been recognized as one of Canada’s Best Managed Companies, Canada’s Most Admired Cultures and has topped Fast Company’s list of Most Innovative Companies.  In line with our mission, we’ve been up to some big things, including becoming a multi-product company, launching a $1 million COVID-19 Legal Relief Initiative, and most recently, securing a  US$110M Series E funding round and a USD $1.6B valuation. This is a historic moment in the growth of legal technology! As the first legal practice management unicorn globally, and one of only a handful of Canadian unicorns, this is only the beginning. If you’ve ever wanted to do the best work of your career, while having a meaningful impact in the lives of others, then Clio is the place for you.

 

Whether you choose to work remotely or from one of our hub offices-you are set up to create the best purpose-driven work of your careers.