{"id":10433,"date":"2023-11-29T11:09:29","date_gmt":"2023-11-29T11:09:29","guid":{"rendered":"https:\/\/www.clio.com\/uk\/?p=10433"},"modified":"2024-05-23T17:29:17","modified_gmt":"2024-05-23T16:29:17","slug":"highlights-from-2023-legal-trends-report","status":"publish","type":"post","link":"https:\/\/www.clio.com\/uk\/blog\/highlights-from-2023-legal-trends-report\/","title":{"rendered":"2023 Legal Trends Report: The Highlights"},"content":{"rendered":"<p><span style=\"font-weight: 400\">As the legal industry\u2019s most in-depth examination into the state of legal practice, the <\/span><a title=\"Go to the 2023 Legal Trends Report\" href=\"https:\/\/www.clio.com\/uk\/guides\/legal-trends-report-2023\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400\">2023 Legal Trends Report<\/span><\/i><\/a><span style=\"font-weight: 400\"> brings together critical insights on the biggest challenges facing modern law firms.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">In our fast-paced world, efficiency and effectiveness are of the utmost importance. This is especially true for solicitors. Today, the average solicitor has a heavier caseload and earns more for their firm than in previous years. And, with rapid advancements in new systems and technologies, the legal landscape continues to evolve and law firms find themselves at the cusp of rapid, transformative change.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">At the same time, inflation rates have reached their highest levels in decades, putting firms in the tough position of trying to do more with less. It\u2019s therefore important for firms to find the right tools to help them get more done while still improving client service.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400\">About the Legal Trends Report<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Now in its eighth year, the <\/span><a title=\"Go to the 2023 Legal Trends Report\" href=\"https:\/\/www.clio.com\/uk\/guides\/legal-trends-report-2023\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400\">2023 Legal Trends Report<\/span><\/i><\/a><span style=\"font-weight: 400\"> includes aggregated and anonymised data from tens of thousands of Clio users and survey responses from more than 1,000 legal professionals and over 1,000 consumers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">The <\/span><a title=\"Go to the 2023 Legal Trends Report\" href=\"https:\/\/www.clio.com\/uk\/guides\/legal-trends-report-2023\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400\">2023 Legal Trends Report<\/span><\/i><\/a><span style=\"font-weight: 400\"> explores, among other things, the power of levers\u2014mechanisms that can amplify firms\u2019 efforts. When used strategically in the practice of law, certain business levers can transform a firm\u2019s operations to make them incredibly more efficient and productive.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">One such lever gaining traction in the legal industry is generative artificial intelligence (AI), which has the potential to reimagine many facets of everyday business operations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Below, we\u2019ll highlight the key insights covered in the <\/span><a title=\"Go to the 2023 Legal Trends Report\" href=\"https:\/\/www.clio.com\/uk\/guides\/legal-trends-report-2023\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400\">2023 Legal Trends Report<\/span><\/i><\/a><span style=\"font-weight: 400\">, along with steps law firms can take to amplify their impact.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400\">New this year<\/span><\/h2>\n<p><span style=\"font-weight: 400\">This year, we\u2019re excited to introduce three updates to our analysis:\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Refined analysis of the state of legal practice<\/span><\/h3>\n\n\t\n\t\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\t\n\n<div\n\tclass=\"o-image l-image aligncenter wp-image-10436 size-full \"\n\t\tstyle=\"max-width: 46.375rem;  width: 742px;\"\n\t\t>\n\t<div\n\t\tclass=\"o-image__wrap l-image__wrap js-lazy-image-wrapper\"\n\t\t\t\t\tstyle=\"padding-top:67.2506738544%;\"\n\t\t\t>\n\t\t\t\t\t<noscript>\n\t\t\t\t<img\n\t\t\t\t\ttitle=\"Refined analysis of the state of legal practice\"\n\t\t\t\t\talt=\"\"\n\t\t\t\t\tsrc=\"https:\/\/www.clio.com\/uk\/wp-content\/uploads\/sites\/3\/2023\/11\/Screenshot-2023-11-29-at-11.05.42.png\"\n\t\t\t\t\twidth=\"742\"\n\t\t\t\t\theight=\"499\"\n\t\t\t\t\/>\n\t\t\t<\/noscript>\n\t\t\t\t<picture>\n\t\t\t\t\t\t<img\n\t\t\t\ttitle=\"Refined analysis of the state of legal practice\"\n\t\t\t\talt=\"\"\n\t\t\t\twidth=\"742\"\n\t\t\t\theight=\"499\"\n\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\tdata-src=\"https:\/\/www.clio.com\/uk\/wp-content\/uploads\/sites\/3\/2023\/11\/Screenshot-2023-11-29-at-11.05.42.png\"\n\t\t\t\t\tsrc=\"data:image\/gif;base64,R0lGODlhAQABAIAAAP\/\/\/wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==\"\n\t\t\t\t\tclass=\"is-lazy js-lazy-image\"\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t<\/div>\n\t<\/div>\n\n\t\t\t\n\n<p><span style=\"font-weight: 400\">Our state of legal practice analysis in Part 1 tracks matters, billable hours, billed dollars, and collected dollars in Clio to gain insights regarding law firm performance. By doing so, we can calculate average utilisation, realisation, and collection rates for law firms using Clio.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Utilisation rate: how much of a solicitor\u2019s eight-hour day gets put towards billable work.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Realisation rate: how much of a law firm\u2019s billable work actually gets included in client bills.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Collection rate: how much of a law firm\u2019s bills get paid by clients.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">For the <\/span><a title=\"Go to the 2023 Legal Trends Report\" href=\"https:\/\/www.clio.com\/uk\/guides\/legal-trends-report-2023\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400\">2023 Legal Trends Report<\/span><\/i><\/a><span style=\"font-weight: 400\">, we\u2019ve broadened our analyses of business performance to include data as far back as 2016. This expanded historical view allows us to identify longer-term trends that provide a more robust picture of how far the industry has come\u2014and puts in perspective more recent changes relative to past performance.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">New metric: Lockup<\/span><\/h3>\n<p><span style=\"font-weight: 400\">This year, we introduced the concept of \u201cLockup\u201d to measure how quickly law firms get paid after sending their bills to clients. The key concepts in this metric are as follows:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Realisation lockup. This is the amount of revenue that is unbilled at any given time (also known as \u201cwork-in-progress lockup\u201d).<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Collection lockup. This is the amount of revenue that is uncollected at any given time (also known as \u201cdebtor lockup\u201d).<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Total lockup. This is a combination of revenue held in both realisation and collection lockup.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">We added Lockup to our roster of metrics because how effectively a law firm bills and collects on its revenue is a crucial component of a healthy business. Minimising lockup supports a healthy cash flow. By shortening the realisation and collection lockup periods, firms can ensure they have more cash on hand and maintain more revenue to invest in future growth.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">New insights: Comparative impact of KPI levers<\/span><\/h3>\n<p><span style=\"font-weight: 400\">In analysing several capabilities within the Clio platform, we\u2019ve identified some of the most impactful features that see law firms earn consistently more revenue. In turn, they help illustrate some of the significant productivity gains we\u2019ve seen industry-wide.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">New insights: Appetite for AI\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400\">By far, the most impactful technological advancement made in the last year has been the public launch of generative artificial intelligence (AI) with the release of ChatGPT. For the first time, law firms have access to technology that simulates cognitive functions for interpreting, summarising, and creating new perspectives and information with unprecedented speed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">For the <\/span><a title=\"Go to the 2023 Legal Trends Report\" href=\"https:\/\/www.clio.com\/uk\/guides\/legal-trends-report-2023\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400\">2023 Legal Trends Report<\/span><\/i><\/a><span style=\"font-weight: 400\">, we\u2019ve undertaken an extensive study that looks at new, important perspectives on the use of AI in legal practice. With its rapid public adoption, this data gives insight into where the industry is at in the earliest stages of AI adoption, and where the greatest opportunities lie for future innovation.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Highlights from the 2023 Legal Trends Report\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Below are the top takeaways and insights from the <\/span><i><span style=\"font-weight: 400\">2023 Legal Trends Report<\/span><\/i><span style=\"font-weight: 400\">.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Law firms are growing steadily, but need to improve collections<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Since 2022, solicitor rates have recovered and, as of the summer of 2023, are on par with consumer price increases. While non-solicitor rates are rising, they are still 8% lower than the CPI.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Legal professionals are opening more files and <\/span><a title=\"Learn more about legal billing in Clio\" href=\"https:\/\/www.clio.com\/uk\/features\/legal-billing\/\"><span style=\"font-weight: 400\">billing<\/span><\/a><span style=\"font-weight: 400\"> more than ever. On average, they are working over 40% more cases and <\/span><a title=\"Learn more about legal billing in Clio\" href=\"https:\/\/www.clio.com\/uk\/features\/legal-billing\/\"><span style=\"font-weight: 400\">billing<\/span><\/a><span style=\"font-weight: 400\"> 70% more compared to 2016. Legal professionals are also collecting 72% more than in 2016.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Key performance indicators\u2014i.e., utilisation, realisation, and collection rates\u2014also indicate that legal professionals are enjoying steady growth and improved performance in 2023. Since 2016, utilisation rates have seen an improvement of 32%; however, nearly two-thirds of the workday still goes underutilised with respect to billable client work. Realisation rates have also increased by 12%, meaning that firms are invoicing 12% more of their billable hours each year and adding a significant amount of revenue potential. On the other hand, collection rates are anticipated to fall to 87% by the end of 2023. The fact that collection rates haven\u2019t increased as much as utilisation and realisation rates over the past several years reflects that firms are struggling to get paid.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Measuring how law firms manage cash flow with \u201clockup\u201d<\/span><\/h3>\n<p><span style=\"font-weight: 400\">While realisation and collection rates are essential components of a healthy business, they can only take law firms so far. For example, while firms might have great long-term realisation and collection rates, they could suffer short-term if they spend too long waiting to invoice or collect on funds.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">To overcome these challenges, law firms must also pay close attention to how <\/span><i><span style=\"font-weight: 400\">quickly<\/span><\/i><span style=\"font-weight: 400\"> and <\/span><i><span style=\"font-weight: 400\">consistently<\/span><\/i><span style=\"font-weight: 400\"> they are getting paid. Far too many firms find their revenue held in \u201clockup\u201d\u2014the period in which billable work has either not been invoiced or collected.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Lockup consists of three components:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Realisation lockup. This is the amount of revenue that is unbilled at any given time (also known as \u201cwork-in-progress lockup\u201d).<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Collection lockup. This is the amount of revenue that is uncollected at any given time (also known as \u201cdebtor lockup\u201d).<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Total lockup. This is a combination of revenue held in both realisation and collection lockup.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Our analysis indicated that the median realisation lockup among law firms is 38 days, and the median collection lockup is 45 days. These calculations indicate a total lockup of 97 days, meaning that, at any given time, law firms have performed over 3 months\u2019 worth of work that has either not been billed out or not been collected.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">One proven method of reducing your law firm\u2019s lockup period is using cloud-based legal practice management (LPM) software. Our analysis indicated that Clio customers experienced an average lockup period that was 43 days shorter than the median lockup period. These results are hardly surprising\u2014the online payment solutions offered within an LPM solution like <a href=\"https:\/\/www.clio.com\/uk\/manage\/\" target=\"_blank\" rel=\"noopener\">Clio Manage<\/a> allow firms to largely automate billing and remove roadblocks\u2014like time, disorganisation, and user error\u2014that would otherwise delay the billing and collection process.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Who\u2019s to blame for long lockup periods?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400\">While some law practices may be inclined to attribute long lockup periods to their clients (41% say clients simply don\u2019t pay on time and 24% said that too many clients don\u2019t pay at all), clients tell a different story. 15% of clients say that they never received a bill from their lawyer and 28% of those who hired a lawyer said they waited a noticeably long time to receive their bill.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Offering online payments significantly reduces the friction involved for clients in paying their legal bills. In fact, law firms using online payments get paid more than twice as fast. When looking at the number of days it takes to get bills paid, those using online payments have a median of seven days compared to 15 days for those not using online payments.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Our research shows that encouraging clients to pay electronically pays off by bridging this expectation gap. We also see a strong connection between law firms with a high percentage of bills that are paid electronically and how quickly they get paid\u2014firms that collect 75% or more of their payments electronically collect half of their bills within three days of issuing them. This is five times faster than a firm that doesn\u2019t collect electronic payments at all.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Furthermore, paying legal bills by credit card was the most preferred option for paying a lawyer among clients, accounting for almost half of all respondents across all age groups. Only 1 in 5 consumers wanted to pay by check, and even fewer by cash.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">KPI levers: Improving how law firms bill and get paid\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Outside of the billable work that lawyers and other legal staff perform on a daily basis, being able to capitalise on that work is critical to realising the time and resources that a firm invests in its clients.<\/span><\/p>\n<p><span style=\"font-weight: 400\">However, many law firms struggle to invoice their work and collect payment. Almost 1 in 3 legal professionals agree that their firm takes too long to get bills out to clients, and less than half say that they bill in a timely fashion.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">This year, we\u2019ve uncovered several \u201cKPI levers\u201d you can pull that make a big difference in improving realisation and collection rates, many of which are available in Clio.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">When looking at the business levers that have the most profound impact on realisation rates among law firms, the top three are:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Email bill sharing. Law firms that emailed bills directly from Clio had realisation rates 25% higher than firms that did not (91% compared to 73%).<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Outstanding balances summary. Firms using this feature to follow up with unpaid bills had realisation rates that were 26% higher than firms that did not (88% compared to 70%).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Bulk billing. Law firms using bulk billing have realisation rates that are 21% higher than firms not using the feature (94% compared to 78%).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">When looking at the business levers that have the largest difference in collection rates among firms, the top three are:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Outstanding balances summary. Firms using this feature had collection rates that were 5% higher than firms not using it (90% compared to 86%).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Email bill sharing. Firms using email bill sharing had 3% higher collection rates than firms not using it (90% compared to 87%).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Trust requests. Firms using this feature had collection rates that were 3% higher than firms not using them (90% compared to 87%).\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400\">AI and the future of law<\/span><\/h3>\n\n\t\n\t\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\t\n\n<div\n\tclass=\"o-image l-image aligncenter wp-image-10437 size-full \"\n\t\tstyle=\"max-width: 45.625rem;  width: 730px;\"\n\t\t>\n\t<div\n\t\tclass=\"o-image__wrap l-image__wrap js-lazy-image-wrapper\"\n\t\t\t\t\tstyle=\"padding-top:66.4383561644%;\"\n\t\t\t>\n\t\t\t\t\t<noscript>\n\t\t\t\t<img\n\t\t\t\t\ttitle=\"AI and the future of law\"\n\t\t\t\t\talt=\"\"\n\t\t\t\t\tsrc=\"https:\/\/www.clio.com\/uk\/wp-content\/uploads\/sites\/3\/2023\/11\/Screenshot-2023-11-29-at-11.07.01.png\"\n\t\t\t\t\twidth=\"730\"\n\t\t\t\t\theight=\"485\"\n\t\t\t\t\/>\n\t\t\t<\/noscript>\n\t\t\t\t<picture>\n\t\t\t\t\t\t<img\n\t\t\t\ttitle=\"AI and the future of law\"\n\t\t\t\talt=\"\"\n\t\t\t\twidth=\"730\"\n\t\t\t\theight=\"485\"\n\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\tdata-src=\"https:\/\/www.clio.com\/uk\/wp-content\/uploads\/sites\/3\/2023\/11\/Screenshot-2023-11-29-at-11.07.01.png\"\n\t\t\t\t\tsrc=\"data:image\/gif;base64,R0lGODlhAQABAIAAAP\/\/\/wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==\"\n\t\t\t\t\tclass=\"is-lazy js-lazy-image\"\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t<\/div>\n\t<\/div>\n\n\t\t\t\n<br \/>\n<span style=\"font-weight: 400\">The advent of large language model AI marks the most significant technological development in recent years, and we\u2019re at the precipice of another massive technological advancement that promises to <\/span><span style=\"font-weight: 400\">radically enhance the legal profession<\/span><span style=\"font-weight: 400\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">While the <\/span><a title=\"Go to the 2023 Legal Trends Report\" href=\"https:\/\/www.clio.com\/uk\/guides\/legal-trends-report-2023\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400\">2023 Legal Trends Report<\/span><\/i><\/a><span style=\"font-weight: 400\"> analyses KPI levels that provide insight into some of the most powerful tools that law firms have at their disposal to improve their business, AI promises to be a different type of lever that can get more done faster and take on a much broader set of tasks. The question isn\u2019t whether AI will categorically shift legal work, but how\u2014and what lawyers are doing to prepare for it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Despite the opportunities provided by AI, on average, lawyers appear hesitant to wholly adopt the technology. These feelings appear to be at odds with the perceptions of the public. For example, clients are more likely than legal professionals to think that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">AI\u2019s benefits outweigh the costs (32% vs. 19%),<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The justice system could be improved with AI (32% vs. 19%),\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Courts should use AI (27% vs. 17%), and<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">AI improves the quality of legal services (32% vs. 21%)\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Despite this hesitance among legal professionals, 19% of lawyers are using AI in their practices and 51% want to use it in the future. Furthermore, 71% of legal professionals who want to use AI in the future say they want to do so within the next year.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Where does the data come from?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The <\/span><i><span style=\"font-weight: 400\">Legal Trends Report<\/span><\/i><span style=\"font-weight: 400\"> uses a range of methodological approaches and data sources to deliver the best insights about the state of legal practice and strategies for future growth.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Clio Data<\/span><\/h3>\n<p><span style=\"font-weight: 400\">We\u2019ve analysed aggregated and anonymised data from tens of thousands of legal professionals in the United States. This is behavioural data, which provides important insights about how technology is currently being used by legal professionals\u2014as well as the impact of use on firm performance.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Survey of Legal Professionals<\/span><\/h3>\n<p><span style=\"font-weight: 400\">We surveyed 1,446 U.S. legal professionals from May 31-July 20, 2023. The legal professionals we surveyed included lawyers as well as support staff who are engaged in the management side of their practice.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Survey of the General Population<\/span><\/h3>\n<p><span style=\"font-weight: 400\">We surveyed 1,012 adults in the U.S. general population. This survey was designed to gauge attitudes, opinions, preferences, and behaviours regarding the legal profession among individuals who have hired lawyers in the past or who may become potential legal clients in the future. This sample is representative of the U.S. population by age, gender, region, income, and race\/ethnicity based on the most recent U.S. census statistics.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ready for more insights? Download your copy of the <\/span><a title=\"Download the 2023 Legal Trends Report\" href=\"https:\/\/www.clio.com\/uk\/guides\/legal-trends-report-2023\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400\">2023 Legal Trends Report<\/span><\/i><\/a><span style=\"font-weight: 400\"> today.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Uncover the transformative power of technology &#038; AI in law, and enhance cash flow with key KPIs. Read the 2023 Legal Trends Report.<\/p>\n","protected":false},"author":134,"featured_media":10434,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"coauthors":[431],"class_list":["post-10433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clio","content_category-client-experience","content_category-clio","content_category-firm-performance","content_category-legal-services"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2023 Legal Trends Report: The Highlights<\/title>\n<meta name=\"description\" content=\"Uncover the transformative power of technology &amp; AI in law, and enhance cash flow with key KPIs. 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She is a prolific writer on topics important to lawyers wanting to run their firms better, and on current events in the legal industry. After beginning her career as a litigator focused on insurance defense, Kate found that her passion was in harnessing her writing skills to help other lawyers succeed in their careers. She took a role as a legal editor at the Continuing Legal Education Society of BC, and picked up freelance clients on the side, writing expertly crafted articles about topics relevant to the legal profession. When Kate joined Clio, she quickly became a go-to person, not only for her legal perspective, but for her sharp editing skills and ability to clarify the heart of the topic. Kate has written about everything from legal software, to law school requirements, to the latest trends affecting the legal industry such as ChatGPT and AI more generally. Kate is a lead writer for Clio\u2019s Legal Trends Report, including our flagship report as well as editions for solo and small law firms and mid-sized law firms. Her deep understanding of legal practice and the impact of technology on law firms makes her a recognized industry expert and a go-to voice on how the legal landscape is evolving. In addition to the Clio blog, the Legal Trends Report (and many ghostwritten articles on law firm websites), Kate has been published in the Journal of Legal Education, Hearsay (a publication of Canadian Defence Lawyers), and The Lupine Review literary magazine. When Kate writes an article, you won't want to miss it! Featured articles Canadian Defence Lawyers - Hearsay Newsletter: SAADATI V MOORHEAD: Is There a Silver Lining in the Supreme Court's Findings? SAADATI V. MOORHEAD ET AL.: Is A 'Changed Man' Entitled To Compensation For Psychological Injury? Adverse Costs Insurance as a Recoverable Disbursement? 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