{"id":11340,"date":"2024-05-13T12:59:01","date_gmt":"2024-05-13T11:59:01","guid":{"rendered":"https:\/\/www.clio.com\/uk\/?p=11340"},"modified":"2026-04-03T19:17:41","modified_gmt":"2026-04-03T18:17:41","slug":"accounts-receivable-collection","status":"publish","type":"post","link":"https:\/\/www.clio.com\/uk\/blog\/accounts-receivable-collection\/","title":{"rendered":"Optimising Accounts Receivable Collection: Top Strategies for Speedier Results"},"content":{"rendered":"<p><span style=\"font-weight: 400\">You&#8217;ve invested your time and expertise into resolving a client&#8217;s legal matter. You meticulously logged every billable minute and promptly sent a detailed invoice. But weeks pass, and silence follows. Despite a couple of diligent follow-ups, the invoice eventually gets lost in the deluge of daily responsibilities. Sound all too familiar? You\u2019re not alone\u2014accounts receivable collection remains a major pain point for law firms.<\/span><\/p>\n<p><span style=\"font-weight: 400\">While the success of any business hinges on timely payments, many lawyers struggle with delays\u2014or worse, non-payment altogether. According to Clio\u2019s <\/span><a title=\"2023 legal trends report\" href=\"https:\/\/www.clio.com\/uk\/guides\/legal-trends-report-2023\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400\">2023 Legal Trends Report<\/span><\/i><\/a><span style=\"font-weight: 400\">, collection rates (the percentage of invoiced work that gets paid) among law firms is 89%, leaving 11% of invoices uncollected. Clearly, plenty more needs to be done to improve the accounts receivable collection process.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">In this blog, we\u2019ll share simple yet effective methods to help you improve accounts receivable collection in your firm, all backed by insights from our latest <\/span><i><span style=\"font-weight: 400\">Legal Trends Report<\/span><\/i><span style=\"font-weight: 400\">. By implementing these strategies, you\u2019ll expedite payments, increase your firm\u2019s bottom line, and reclaim valuable time for practising law.<\/span><\/p>\n<h2><b>What are accounts receivable collections? <\/b><b><\/b><\/h2>\n<p><span style=\"font-weight: 400\">Accounts receivable refers to payments owed to a company for services that have been provided but not yet collected. In other words: It\u2019s the amount you can expect to receive in the future. An efficient <\/span><a title=\"law firm accounts receivable\" href=\"https:\/\/www.clio.com\/uk\/blog\/law-firm-accounts-receivable\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">accounts receivable collection process<\/span><\/a><span style=\"font-weight: 400\"> offers numerous benefits, including enhanced cash flow, stronger client relationships, and reduced administrative burdens.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Despite this significance, many law firms face challenges when it comes to accounts receivable collection. Some of the main barriers include clients&#8217; reluctance to pay bills and time or technological limitations that prevent lawyers from following up on outstanding payments. By tackling these challenges, firms can open the door to new levels of success.<\/span><\/p>\n<h2><b>Reducing lockup in accounts receivable collections\u00a0<\/b><\/h2>\n\n\t\n\t\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\t\n\n<div\n\tclass=\"o-image l-image aligncenter wp-image-11344 size-full \"\n\t\tstyle=\"max-width: 39.5625rem;  width: 633px;\"\n\t\t>\n\t<div\n\t\tclass=\"o-image__wrap l-image__wrap js-lazy-image-wrapper\"\n\t\t\t\t\tstyle=\"padding-top:66.5086887836%;\"\n\t\t\t>\n\t\t\t\t\t<noscript>\n\t\t\t\t<img\n\t\t\t\t\ttitle=\"accounts receivable process\"\n\t\t\t\t\talt=\"A&#x20;first&#x20;year&#x20;lawyer&#x20;signing&#x20;a&#x20;document\"\n\t\t\t\t\tsrc=\"https:\/\/www.clio.com\/uk\/wp-content\/uploads\/sites\/3\/2024\/05\/Screenshot-2024-05-13-at-12.53.16.png\"\n\t\t\t\t\twidth=\"633\"\n\t\t\t\t\theight=\"421\"\n\t\t\t\t\/>\n\t\t\t<\/noscript>\n\t\t\t\t<picture>\n\t\t\t\t\t\t<img\n\t\t\t\ttitle=\"accounts receivable process\"\n\t\t\t\talt=\"A&#x20;first&#x20;year&#x20;lawyer&#x20;signing&#x20;a&#x20;document\"\n\t\t\t\twidth=\"633\"\n\t\t\t\theight=\"421\"\n\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\tdata-src=\"https:\/\/www.clio.com\/uk\/wp-content\/uploads\/sites\/3\/2024\/05\/Screenshot-2024-05-13-at-12.53.16.png\"\n\t\t\t\t\tsrc=\"data:image\/gif;base64,R0lGODlhAQABAIAAAP\/\/\/wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==\"\n\t\t\t\t\tclass=\"is-lazy js-lazy-image\"\n\t\t\t\t\n\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t<\/div>\n\t<\/div>\n\n\t\t\t\n\n<p><span style=\"font-weight: 400\">Accounts receivable is about more than just the amount of money a firm collects. It also encompasses how quickly and consistently a firm gets paid\u2014a metric known as lockup.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Our analysis revealed that the median realisation lockup (work that\u2019s completed but unbilled) for law firms is <strong>38 days<\/strong>, the median collection lockup (work that\u2019s billed but not collected) is <strong>45 days<\/strong>, and the medium total lockup for law firms is <\/span><span style=\"font-weight: 400\"><strong>97 days<\/strong>.<\/span><span style=\"font-weight: 400\"> This means that, at any given time, <strong>law firms have over three months\u2019 worth of annual revenue that\u2019s either not been billed out or not been collected.<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400\">Obviously, that\u2019s a significant problem for their cash flow.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">While it can seem daunting, there are strategies to prevent this from happening. One proven approach for reducing your law firm\u2019s lockup period is to leverage cloud-based legal practice management software. These powerful tools allow legal professionals to <\/span><a title=\"law firm invoice\" href=\"https:\/\/www.clio.com\/uk\/blog\/law-firm-invoice-clio-payments\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">easily generate invoices<\/span><\/a><span style=\"font-weight: 400\">, ensure seamless client payments, and automate tedious tasks like payment reminders.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Not quite convinced? We\u2019ll let the numbers speak for themselves. According to our analysis, Clio customers experience an average lockup period that\u2019s <strong>43 days shorter than the median lockup period<\/strong>. We also found that law firms using electronic billing systems and online payment solutions enjoy shorter lockup periods than firms not using these features.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">The bottom line: Technology can offer a major competitive edge when it comes to boosting cash flow.<\/span><\/p>\n<h2><b>Streamlining accounts receivable collection by supporting clients&#8217; needs\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400\">We know that technology is key to accounts receivable collection. But we decided to take this analysis one step further, probing both lawyers and clients to find out what <\/span><i><span style=\"font-weight: 400\">they<\/span><\/i><span style=\"font-weight: 400\"> perceive to be the top drivers of long lockup periods. When asking law firms about the contributing factors, we found that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">41% said clients don\u2019t pay on time<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">24% indicated that too many clients don\u2019t pay at all<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">However, clients tell a much different story. When asked about the main reasons:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">15% indicated they never received a bill from their lawyer\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">28% said they waited a noticeably long time to receive their bill<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">It may sound obvious, but the first step to reducing this friction is to make it easier for clients to pay their bills. The best way to do that? Accept online payments. Clients have grown accustomed to the convenience of digital payments in virtually every aspect of their lives, whether they\u2019re making a big-ticket purchase or simply stocking up on groceries. They\u2019ve now come to expect this same level of flexibility when paying for legal services.<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Benefits for clients and your law firm<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Clients aren\u2019t the only ones who benefit from online payments\u2014law firms do, too. Our research revealed that firms using online payments get paid more than <\/span><i><span style=\"font-weight: 400\">twice<\/span><\/i><span style=\"font-weight: 400\"> as fast as those that don\u2019t. Diving a bit deeper into the data, we found it takes a median of seven days for firms using online payments to get bills paid, compared to 15 days for those not using them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">When it comes to the type of payments clients prefer, credit or debit cards were the most favoured option, accounting for almost half of all respondents across all age groups. By comparison, only one in five wanted to pay by cheque. That\u2019s hardly surprising. In a world where most people are more pressed than ever for time, making the trip to the post office or law firm can feel unnecessary.<\/span><\/p>\n<p><span style=\"font-weight: 400\">That\u2019s especially because payments can be made with a few quick clicks using today\u2019s legal payment software. For instance, tools like <\/span><a title=\"clio payments\" href=\"https:\/\/www.clio.com\/uk\/features\/payments\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Clio Payments<\/span><\/a><span style=\"font-weight: 400\"> allow clients to pay instantly through Pay Now buttons on their electric bills, using their choice of credit, debit, or digital wallet payments. Best of all: This automatically gets recorded in Clio and is synced to a firm\u2019s accounting platform.<\/span><\/p>\n<h2>The gratitude curve<\/h2>\n<p><span style=\"font-weight: 400\">Along with digital payments, there\u2019s great value in sending bills out promptly. In his book, <\/span><i><span style=\"font-weight: 400\">How to Start and Build a Law Practice, <\/span><\/i><span style=\"font-weight: 400\">Jay G. Foonberg detailed how a client\u2019s perception of value begins to diminish the further they get from their legal problem\u2014a trend known as the \u201cFoonberg gratitude curve.\u201d This means that the longer it takes to receive an invoice, the higher the risk that a client might refuse to pay their bill. <\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Not only that, but other misfortunes could arise during that time, like losing money in an investment or being negatively impacted by the economy. Legal technology can help by accelerating the invoice creation process, allowing lawyers to send one to a client with a simple click.<\/span><\/p>\n<h2><b>Proven tools for improving accounts receivable collection<\/b><\/h2>\n<p><span style=\"font-weight: 400\">Realisation rates and collection rates are two universal metrics across all law firms. After all, every firm must effectively bill clients and collect payments to remain in business. With that in mind, we\u2019ve identified several key performance indicator levers that can significantly impact realization and collection rates, which are available through legal technology software solutions.<\/span><\/p>\n<h3>Realisation rate improvement<\/h3>\n<p><span style=\"font-weight: 400\">When looking at the business levers that have the biggest impact on <\/span><b>realisation rates <\/b><span style=\"font-weight: 400\">(the amount of hours billed for) among law firms, the top three are: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Email billing.<\/b><span style=\"font-weight: 400\"> Law firms that emailed bills directly to a recipient\u2019s email address with a link to pay online had realisation rates 25% higher than firms that didn\u2019t (91% compared to 73%).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Outstanding balances summary<\/b><span style=\"font-weight: 400\">. Firms using this feature to follow up with unpaid bills had realisation rates that were 26% higher than firms that didn\u2019t (88% compared to 70%).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Bulk billing. <\/b><span style=\"font-weight: 400\">Firms using bulk billing to generate multiple bills for the same client or different clients have realisation rates that are 21% higher than firms not using the feature (94% compared to 78%).<\/span><\/li>\n<\/ul>\n<h3>Collection rate improvement<\/h3>\n<p><span style=\"font-weight: 400\">When looking at the business levers that have the largest difference in<\/span><b> collection rates <\/b><span style=\"font-weight: 400\">(the amount of billed hours collected on) among firms, the top ones are: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Outstanding balances summary<\/b><span style=\"font-weight: 400\">. Firms using this feature had collection rates that were 5% higher than firms not using it (90% compared to 86%).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Email billing<\/b><span style=\"font-weight: 400\">. Firms that sent bills through email had 3% higher collection rates than firms who don\u2019t (90% compared to 87%).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Trust requests<\/b><span style=\"font-weight: 400\">. Firms using this feature had collection rates that were 3% higher than firms not using them (90% compared to 87%). <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">We also compared firms that were satisfied with their revenue to those that weren\u2019t, analysing the differences in where they experienced frustrations in their day-to-day operations. The biggest area of frustration for firms that were unsatisfied with their revenue was in general accounting, which saw a 25% point difference (72% compared to 48%).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Other pain points for firms unsatisfied with their revenue include collecting payments, managing client communications, and tracking billable hours. Each of these represents areas of business that likely see inefficiencies, which firms could improve by having better systems and processes in place. For instance, legal technology makes time tracking easier than ever by allowing lawyers to record their hours in real time\u2014while automated bill follow-ups increase the likelihood of getting paid on time.<\/span><\/p>\n<h2><b>Final thoughts on accounts receivable collection <\/b><b><\/b><\/h2>\n<p><span style=\"font-weight: 400\">A faster and more convenient accounts receivable collection process is key for the success of any law firm. By using technologies like Clio Payments and <a href=\"https:\/\/www.clio.com\/uk\/features\/legal-billing\/\">billing features<\/a> in Clio Manage, lawyers can streamline the accounts collection process. In turn, this can help them get paid faster, save time, and deliver the best possible client experience. Want to see how it could work for your firm? <\/span><a title=\"schedule a demo\" href=\"https:\/\/www.clio.com\/uk\/schedule-a-demo\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Book a demo with our team.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover methods to accelerate your accounts receivable collection process. Implement best practices &amp; improve your cash flow efficiently.<\/p>\n","protected":false},"author":178,"featured_media":11342,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29],"tags":[],"coauthors":[448],"class_list":["post-11340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accounting","content_category-collections","content_category-firm-performance","content_category-legal-billing-process"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accounts Receivable Collection: Strategies for Speedier Results | Clio UK<\/title>\n<meta name=\"description\" content=\"Discover methods to accelerate your accounts receivable collection process. 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