{"id":8505,"date":"2021-10-26T20:38:24","date_gmt":"2021-10-26T19:38:24","guid":{"rendered":"https:\/\/www.clio.com\/uk\/?post_type=press&p=8505"},"modified":"2026-02-28T00:56:01","modified_gmt":"2026-02-28T00:56:01","slug":"2021-legal-trends-report","status":"publish","type":"press","link":"https:\/\/www.clio.com\/uk\/about\/press\/2021-legal-trends-report\/","title":{"rendered":"Clio\u2019s Breakthrough Research Reveals Vast Market Opportunities for Remote Legal Services"},"content":{"rendered":"

New levels of technology adoption point to a future of cloud-based legal services that extend beyond physical borders\u00a0<\/span><\/i><\/p>\n\n\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\n\t\n\t\t\t\n\t\n\t\t\t\t\n\t\t\t\n\t\n\t\t\t\t\n\t\t\t\t\n\t\t\n\t\t\t\n\n\n\t\n\t\t\t\t\t

26 October 2021\u2014Vancouver, BC<\/b>\u2014Today, <\/span>Clio<\/span><\/a>, the world\u2019s leading provider of cloud-based legal technology, released the highly anticipated <\/span>2021 Legal Trends Report<\/span><\/i><\/a>, which illustrates the market for remote legal services\u2014and how law firms are in a better position today to meet the growing demand.\u00a0<\/span><\/p>\n

Following on insights from last year\u2019s report, which showed significant levels of technology adoption among law firms, this year\u2019s research indicates that new technology-enabled capabilities are part of a longer-term shift that will be further driven by consumer demand for more remote-enabled legal services.\u00a0<\/span><\/p>\n

\u201cWe\u2019ve reached a new punctuated equilibrium in technology adoption, and this has set us on a trajectory for a dramatically reshaped future of legal,\u201d said Jack Newton, CEO and Founder of Clio. \u201cThe consumer demand for more remote legal solutions is undeniable, and Clio is leading the vision for the legal operating system that will enable the next generation of legal practices.\u201d\u00a0<\/span><\/p>\n

Consumer demand for remote legal services reaches unprecedented levels<\/b><\/p>\n

In 2018, only 23% of consumers were open to working with a lawyer remotely. Now, as uncovered in this year\u2019s report, 79% of consumers see the ability to work remotely with a lawyer as a key factor in choosing who to work with and 67% said they would look for a lawyer offering both remote and in-person options when searching for an attorney.\u00a0<\/span><\/p>\n

Fueled by rapid technology adoption, the shift in client demand for remote interactions indicates that law firms will need to continue to adapt to these trends to meet client expectations.\u00a0<\/span><\/p>\n

The shift in preference for video conferencing helps illustrate this change in demand. In 2018, less than 5% of consumers indicated that video conferencing would be their top choice for communicating with a lawyer at any point in their matter. In 2021, 58% want the option to have a consultation through video.\u00a0<\/span><\/p>\n

Growing firms are embracing cloud-based and client-centred technology\u00a0<\/b><\/p>\n

Data from the report also shows that firms using technologies that enable more remote interactions with law firms have seen substantial revenue growth in comparison to other firms. The report looked at technology adoption among firms seeing considerable revenue growth in recent years. The \u201cGrowing firms\u201d group identified within the report had on average increased their revenues by 135% since 2013.\u00a0<\/span><\/p>\n

When comparing the Growing firms to others, these firms had adopted cloud-based client-centred solutions at much greater rates than other firms. Overall, the Growing firms cohort were:\u00a0<\/span><\/p>\n