The findings reveal:
- 71% of lawyers say their firm faced withheld or delayed data when ending or renegotiating contracts.
- Some firms paid an average of $24,861 (80% over $10,000) to retrieve client files.
- Data extraction averages four weeks, with 85% reporting delays of two weeks or more.
- Only 39% of lawyers believe documents could be easily exported to a new provider.
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