How Embracing Modern Legal Tech Transformed Operations at South Africa’s KSA Law

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EMEA Landing Page Header Keegan Sutcliffe KSA Law Case Study

KSA Law

  • 1999

    Year Founded
  • 22

    Number of Staff
  • 2021

    Started Using Clio
  • South Africa

    Location
  • Fixed fee

    Hourly

    Fee Types
  • Corporate and Commercial

    Correspondence Work

    Litigation

    Practice Areas

How Embracing Modern Legal Tech Transformed Operations at South Africa’s KSA Law

Efficiency is essential at Keith Sutcliffe and Associates, also known as KSA Law

Based in Randburg, South Africa, the full-service law firm serves a client base primarily consisting of large, listed entities on the Johannesburg Stock Exchange (JSE)—which means complex, high-volume litigation cases.

However, as attorney Keegan Sutcliffe, Director at KSA Law, explains, the firm relied mainly on paper files for many years.

“We were an old-school firm with hundreds of files. You could spend half your day looking through files,” he says.

These traditional workflows grew cumbersome and inefficient, especially when working from home during the COVID-19 pandemic. In time, the firm recognised the need for modernisation, aiming to digitise and streamline operations for a more efficient practice—they just needed to find the right technology to empower those goals.

“We wanted to get with the times and go digital. We were looking for a product that offered document automation and billing software, as well as filing of all our documents. We tried a couple of different options, and then we found Clio.”

How Clio helped

Using automation to boost efficiency

“We’ve automated almost everything in the litigation process, Clio’s document automation is phenomenal. It saves hours.”

Read about case management in Clio

Time-saving with new billing processes

“With other software we were using before, you would input your time each day, and you would then have to go in and approve every single entry. That was an absolute pain,” Keegan says. “That just ends up taking a fortune of time. Now, with Clio, I look at what’s being billed on the right-hand side. I kind of know if that’s correct or not. I look at the activity on a bi-weekly basis and just confirm that everything is correct.”

Read about billing in Clio

Leveraging customisation for additional productivity gains

Clio’s customisable templates enable Keegan and the team to streamline data entry and ensure accuracy, especially for repetitive tasks like insurance recoveries and credit card disputes, unlocking greater efficiency. “We’re finding that the customisable fields work phenomenally well for customising each case while automating the workflow to save time.”

Read about customisable templates in Clio

“For me, the two major time savers that come with using Clio are its document automation and billing software. It’s brilliant.”

Additional benefits to using Clio

Supporting you every step of the way

For Keegan, it was especially important to ensure all financial aspects were handled carefully to ensure the firm stayed compliant with the strict financial reporting requirements of South Africa’s Legal Practice Council, particularly regarding trust accounts. Fortunately, Clio’s customer support assisted with the task, helping to lead the team through the process and appointing people to assist with the financial aspect of the transition.

Read more about Clio’s support

“I honestly cannot speak highly enough of Clio. It has taken a lot of the admin out of practising. That’s what it says on the box, and that’s what it does.”

Products used by KSA Law

Clio Manage

Cloud-based legal practice management software that lets you run your firm, organise cases, and collaborate with clients from one place. Learn more.

Interested in learning more about what Clio can do for your firm?

Book a Demo Today