How Embracing Modern Legal Tech Transformed Operations at South Africa’s KSA Law
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KSA Law
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1999
Year Founded
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22
Number of Staff
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2021
Started Using Clio
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South Africa
Location
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Fixed fee
Hourly
Fee Types
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Corporate and Commercial
Correspondence Work
Litigation
Practice Areas
How Embracing Modern Legal Tech Transformed Operations at South Africa’s KSA Law
Efficiency is essential at Keith Sutcliffe and Associates, also known as KSA Law.
Based in Randburg, South Africa, the full-service law firm serves a client base primarily consisting of large, listed entities on the Johannesburg Stock Exchange (JSE)—which means complex, high-volume litigation cases.
However, as attorney Keegan Sutcliffe, Director at KSA Law, explains, the firm relied mainly on paper files for many years.
“We were an old-school firm with hundreds of files. You could spend half your day looking through files,” he says.
These traditional workflows grew cumbersome and inefficient, especially when working from home during the COVID-19 pandemic. In time, the firm recognised the need for modernisation, aiming to digitise and streamline operations for a more efficient practice—they just needed to find the right technology to empower those goals.
How Clio helped
Using automation to boost efficiency
“We’ve automated almost everything in the litigation process, Clio’s document automation is phenomenal. It saves hours.”
Read about case management in Clio
Time-saving with new billing processes
“With other software we were using before, you would input your time each day, and you would then have to go in and approve every single entry. That was an absolute pain,” Keegan says. “That just ends up taking a fortune of time. Now, with Clio, I look at what’s being billed on the right-hand side. I kind of know if that’s correct or not. I look at the activity on a bi-weekly basis and just confirm that everything is correct.”
Read about billing in Clio
Leveraging customisation for additional productivity gains
Clio’s customisable templates enable Keegan and the team to streamline data entry and ensure accuracy, especially for repetitive tasks like insurance recoveries and credit card disputes, unlocking greater efficiency. “We’re finding that the customisable fields work phenomenally well for customising each case while automating the workflow to save time.”
Read about customisable templates in Clio
Additional benefits to using Clio
Supporting you every step of the way
For Keegan, it was especially important to ensure all financial aspects were handled carefully to ensure the firm stayed compliant with the strict financial reporting requirements of South Africa’s Legal Practice Council, particularly regarding trust accounts. Fortunately, Clio’s customer support assisted with the task, helping to lead the team through the process and appointing people to assist with the financial aspect of the transition.
Read more about Clio’s support
Products used by KSA Law
Clio Manage
Cloud-based legal practice management software that lets you run your firm, organise cases, and collaborate with clients from one place. Learn more.