Time is Money: How Creed Solicitors Saves Both with Clio

Time is Money: How Creed Solicitors Saves Both with Clio

Creed Solicitors is a Belfast-based law firm with a focus on corporate, commercial, and financial services work—particularly in the fast-paced world of FinTech and payments law. Working within this complex and dynamic legal landscape, the firm relies on efficiency, precision, and smart systems to deliver high-quality service.

Playing a key role in Creed Solicitors’ streamlined operations is Shirlee Gardiner, an experienced legal secretary who provides essential administrative support to the firm. Based in Nottinghamshire, England, Shirlee works remotely, handling everything from invoicing to document management for the firm—all through Clio.

How Clio supports Creed Solicitors’ forward-thinking operations

Creed Solicitors embraces legal technology that boosts efficiency and simplifies workflows. When Richard Creed found limitations with their previous system, Clio emerged as the clear solution.

By the time Shirlee joined, Clio was already in place. She’s now used it for nearly eight years across roles.

With Clio, Shirlee and the team manage everything in one central system—from documents to casework—reducing reliance on disconnected tools and streamlining daily operations.

Clio’s commitment to continuous improvement

With eight years of experience using Clio, Shirlee has seen the platform evolve and grow significantly. Over time, improvements to Clio’s functionality and speed have made her workflows noticeably smoother.

For Shirlee, Clio’s ongoing development and the regular release of new features demonstrate a commitment to progress and focus on customers. Equally important? Shirlee values the access to training and the opportunity to engage directly with the Clio team, which she sees as a value-add for Clio users.

Clio’s centralised system keeps everything in one place

One of the biggest benefits of Clio, to Shirlee, is simple: the efficiency of a centralised system. “It’s really helpful to have everything in one place,” she says

Managing contacts, cases, and documents within a single platform saves time and eliminates the need to constantly switch back-and-forth between systems. That time saved, she says, can accumulate quite quickly, ultimately saving legal professionals valuable hours that can be spent on more important tasks or on improving work-life balance.

Clio’s standout customer support

Shirlee also appreciates Clio’s customer support. She describes the Clio team as consistently friendly and professional—even when the pressure is on. 

“To be honest, we’re stressed. Of course we are. We just need to get it done, and with Clio you get somebody who’s really calm, really helpful, really professional.”

When issues come up, Shirlee appreciates Clio’s quick support—either solving problems on the spot or escalating them for future improvements.

She also recalls a standout moment: joining a global feedback call with Clio and other legal professionals. Being recognised as a knowledgeable user made her feel valued and highlighted Clio’s focus on community.

The right software for a positive impact on the firm

While Shirlee is a key user, Clio benefits the entire Creed Solicitors team. Its centralised system keeps everyone connected, organised, and on top of their caseloads—crucial with lawyers in Belfast and Shirlee working remotely in Nottinghamshire.

With all documents, case details, and contacts in one place, and integrations with other tools the firm uses, Clio streamlines daily operations and avoids delays.

Ultimately, Clio helps the team work more efficiently and collaboratively—wherever they are. For Shirlee, it’s more than just software; it’s being part of a supportive, forward-thinking legal community.