Global Industry Leader Panel

Building a Better Normal in Legal

Join global legal industry leaders as they reflect on changes in the industry in 2020, and share predictions and tips for building a better normal in 2021.

Learn how to make 2021 the best it can be for your law firm—by drawing on critical industry statistics and predictions.

Kick off 2021 right with a special virtual fireside chat with bar association and law society leaders from around the world. Hear them share the most important industry statistics and predictions, so you can best prepare your law firm for the year ahead. 

Join Jack Newton, CEO and Co-Founder of Clio as he speaks to expert panelists like I. Stephanie Boyce, Deputy Vice President of the Law Society of England and Wales and Patricia Lee Refo, President of the ABA on how you can build a better normal for your firm in 2021.

In this virtual event, we’ll discuss:

  • How the global legal industry changed in 2020
  • Shifts in technology use, access to justice, pro bono services, and diversity in law
  • Key predictions and areas of focus for law firm success in 2021

Duration: 90 minutes

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I. Stephanie Boyce

Vice President

Law Society of England and Wales

I. Stephanie Boyce is the Vice President of the Law Society of England and Wales. In 2021, she will be the first ethnic minority president in the Law Society’s history. Stephanie was admitted as a solicitor in 2002 and holds a Master of Laws in public law and global governance from King’s College, London. She currently sits on the Law Society Council holding one of the seats from the Women Lawyers Division. She also chairs the Council Members’ Conduct Committee and holds a number of statutory appointments with her local authority.

Charlene Theodore


Ontario Bar Association

OBA President Charlene Theodore is a workplace lawyer with a background in public policy and government relations, and currently serves as in-house counsel to one of Ontario’s largest teachers associations. One of Canadian Lawyer’s Top 25 Most Influential Lawyers of 2020, she is known for tackling some of the most challenging issues facing the bar and the justice system, as well as bringing about positive change throughout the profession for women and people of color.
As the OBA’s first Black president, Ms. Theodore – who is also a member and former director of the Canadian Association of Black Lawyers – has embraced her role in improving equality, diversity and inclusion in the justice sector and beyond. Her ground-breaking initiative – Not Another Decade – is focused on moving the dial on equality for Black and Indigenous people and people of color. She is also committed to working with lawyers and law firms to re-imagine workplaces through her Work that Works initiative – building productive, profitable, healthy and inclusive work environments for all lawyers. As she likes to say: “Our best chance for a just society is diverse and dedicated lawyers working at their best.”

Patricia Lee Refo



Patricia Lee “Trish” Refo is president of the American Bar Association, the largest voluntary association of attorneys and legal professionals in the world.
As a partner at Snell & Wilmer in Phoenix, Refo concentrates on complex commercial litigation and internal investigations. She chairs the firm’s Professional Liability Litigation Group.

From 2014 to 2016, Refo was the ABA’s second highest-ranking elected official as chair of its policymaking House of Delegates. She has also served as chair of the ABA’s largest practice group, the Section of Litigation, and as chair of the ABA Standing Committee on Membership, the American Jury Project, and the Association’s grassroots advocacy activity, ABA Day in Washington. Refo was also a member of the ABA Commission on Civic Education and the Separation of Powers.

Refo has served on the Advisory Committee on the Federal Rules of Evidence of the United States Judicial Conference, appointed by Chief Justice William H. Rehnquist, and on the Arizona Supreme Court’s Advisory Committee on Rules of Evidence. She is a member of the American Law Institute and its Litigation Advisory Panel and is a fellow of the American Bar Foundation and the Arizona Foundation for Legal Services & Education. Previously, Refo served as a director of the American Bar Endowment and as co-chair of the National Association of Women Lawyers Committee for the Evaluation of Supreme Court Nominees.

Among her awards and recognitions, Refo in 2007 was named to the National Law Journal’s list of The 50 Most Influential Women Lawyers in America. She received the President’s Award from the State Bar of Arizona and has been inducted into the Maricopa County Bar Association Hall of Fame. She received her B.A. with high honors and high distinction and her J.D. cum laude from the University of Michigan.


Jack Newton, CEO
Jack Newton

CEO & Co-Founder


As the CEO and Co-founder of Clio and a pioneer in cloud-based legal technology, Jack Newton has spearheaded efforts to educate the legal community on the security, ethics, and privacy issues surrounding cloud computing, and has become a nationally recognized author and speaker on these topics. He co-founded and is President of the Legal Cloud Computing Association (LCCA), a consortium of leading cloud computing providers with a mandate to help accelerate the adoption of cloud computing in the legal industry, and is the author of The Client-Centered Law Firm, a bestseller that’s helping law firms thrive in today’s experience-driven era. He was also named a 2019 Fellow to the College of Law Practice Management, sits on the board of AI-powered legal research provider ROSS Intelligence, and is an investor and advisor to early-stage legal tech startups.

Jack is also the host of Daily Matters, a podcast dedicated to hearing from legal professionals, industry leaders, and subject matter experts about the future of law. In Daily Matters, he explores where the legal industry is headed, how legal practice is changing, and what legal professionals can do to position themselves for success. You can find Daily Matters on Spotify, Apple Podcasts, Google Podcasts, or Stitcher.

Follow Jack on Twitter for up to date commentary on technology, legal and the future of the profession.