Will ChatGPT Replace Solicitors?

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These days, news sites are flooded with articles about ChatGPT, the AI bot disrupting industries from programming to law. And, with all the buzz, legal professionals and clients are asking: will AI replace solicitors? And how can solicitors use AI?

Below, we’ll introduce you to OpenAI—the artificial intelligence company that developed ChatGPT—along with the notorious chatbot and what its development means for the legal profession. And, if you’re hungry for more ChatGPT insights after reading this article, read our blog for the best ChatGPT prompts for solicitors.

What is OpenAI?

OpenAI is an artificial intelligence (AI) research and development company creating “highly autonomous systems that outperform humans at most economically valuable work.” Tools like ChatGPT are free to use—though, on occasion, demand may be too high for you to access it.

What is ChatGPT?

ChatGPT is an AI-powered chatbot from OpenAI that responds to open-ended text queries with paragraphs of text-written answers. It was trained through reinforcement learning from human feedback. During this process, human AI trainers would converse as a user and an AI assistant, then rank chatbot responses to teach the chatbot how to respond appropriately.

And, unsurprisingly, ChatGPT is just the beginning. On March 14, 2023, OpenAI launched GPT-4, trained using ChatGPT and lessons from their “adversarial training program.” This large, multimodal model not only accepts image inputs in addition to text but stands up to professional and academic benchmarks with human-level performance. For example, while ChatGPT scored in the bottom 10% when put to the test with a simulated bar exam, GPT-4 scored in the top 10% of test takers.

GPT-4 is currently available to the public—to gain access, you must upgrade to a ChatGPT-4 subscription for ~£15/month. Upgrading to a subscription also gives users access to Open AI’s DALL-E, a picture-creation model that can generate images based on text prompts.

How do you use ChatGPT?

ChatGPT is relatively simple to use—all you have to do is type in your request on the ChatGPT website or the WebChatGPT Chrome plugin. And if you’re working from your iPhone, you can access ChatGPT via the ChatGPT iOS app.

For instance, you can ask the tool to write a poem, answer a question in Shakespearean English, or solve complex math problems.

From there, you’ll get a unique, surprisingly accurate answer on the same website.

How solicitors use ChatGPT

ChatGPT has transitioned from its initial research phase to being deployed in various applications and platforms, advancements and improvements are always ongoing. This leaves legal professionals naturally asking: how can lawyers use ChatGPT?

While AI might not imminently replace lawyers, there’s no doubt that ChatGPT presents opportunities for law firms. From creating legal marketing content to drafting legal documents with the right prompts, the benefits of automating your legal writing with AI seem endless.

What’s more, law firms are already attempting to leverage ChatGPT technology to support legal clients. Take, for example, Harvey AI—an AI tool designed specifically for legal work that is already showing promising results. With these developments, it’s clear that AI has a role to play in the legal system—though what role that is exactly remains to be seen.

A human hand reaching out to a robot hand

Challenges ChatGPT poses for solicitors

Beyond technical limitations, like using electronic devices in the courtroom, ChatGPT faces additional hurdles in the legal sphere.

For one, this technology is still in development. And, as eerily accurate as its responses may be, ChatGPT is not a human solicitor.

Nor, it’s not always accurate—users have reported receiving incorrect information from the chatbot-in-training. ChatGPT only has access to information up to early 2022, which is partially responsible for inaccuracies. But competitors that crawl the web in real-time, like Google Bard, also risk pulling inaccurate information published online.

Lacking the nuance necessary to create consistently accurate responses, let alone complex legal arguments, it’s safe to say that—at this stage, at least—ChatGPT is not in a position to replace solicitors.

Additionally, a solicitor’s ethical obligations will always take precedence over convenience.

Not only are there ethical considerations in using AI to argue your cases for you, but issues of security, client privacy, and privilege can also arise through the transmission of data between your firm and ChatGPT. As the chatbot stores personal and conversation data, solicitors must familiarise themselves with ChatGPT’s Privacy Policy and Terms of Use before using the service.

Embracing technology—responsibly—in your law firm

While we’ve highlighted some of the ethical hurdles of how solicitors can use ChatGPT in their law firm, we also know that enthusiastic adoption of technology positively affects a law firm’s business performance, as noted in the 2020 Legal Trends Report. The adoption of multiple technologies has a compounding effect on business performance both in terms of impact and overall volume of casework and revenue collection.

In essence, adopting technologies that streamline routine legal tasks, save time, and help you to imprint your expertise on tasks that matter most is a win for any law firm. However, it’s critical to assess and implement technology responsibly to ensure you’re meeting your ethical obligations and protecting your client’s interests.

Will AI replace solicitors? Final thoughts

Only time will tell what role AI tools like ChatGPT may—or may not—play in the legal profession.

Still, one thing’s for certain: adopting technology responsibly can help save time managing your law firm and has a measurable impact on law firm performance.

While AI tools like ChatGPT have the potential to change the way lawyers work, that doesn’t mean that it will replace them. Solicitors may harness AI as a tool to help them work faster and more effectively—but they’ll still ultimately be responsible for completing legal work and practising law. With AI, tasks like e-discovery, drafting legal documents, and conducting due diligence can become less time-consuming, which can, in turn, free up a solicitor’s time to focus on legal work that requires a human touch.

Consider, also, how to get the most out of your technological investments—software like Clio comes with a wealth of tools, including client intake and payment processing. And, with over 100 integration partners, you can create a customized experience based on your firm’s unique needs.

Read more: A Lawyer’s Guide to Artificial Intelligence

Categorized in: Clio, Technology

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