Contents
What tools do solicitors use? AI tools Online file storage Word processors Scanners VOIP phone provider Virtual receptionist service Document management Time tracking and billing solutions E-signature tools Video conferencing software Mobile apps Practice management software Online payments Client portals Client onboarding and CRM Security and ethics considerations for solicitor tools Legal technology tools promote law firm growth
What are the top tools for solicitors in 2024? There is an abundance of tech tools available to help law firms innovate and set themselves up for success.
From the rise of generative artificial intelligence (AI) tools to cloud-based options that allow lawyers to operate more efficiently while working remotely, many firms are adopting more technology right now. However, it can be challenging to keep up with the latest options to find the tools that best fit your firm’s needs.
In this post, we’ll cover the top tools for solicitors based on data from industry reports and trends we’ve observed in the legal profession. By understanding what solicitor tools and equipment other legal professionals are using, you can decide what your firm can use to help it operate as effectively as possible.
What tools do solicitors use?
The most successful law firms today use an array of technology tools to work more efficiently and securely in an increasingly remote workplace. While each law firm’s optimal tech stack depends on factors like firm size and practice area, it’s a good bet to start with the basics, and then add in tech tools to fill gaps, enhance productivity, and better serve your specific client base. For example, legal practice management software is an essential starting point for most modern law firms (more on that below).
Let’s look at the key types of tools for solicitors that thriving firms are using today.
AI tools
The recent rise of AI technology has already unlocked remarkable opportunities (and ethical considerations) for law firms. As such, more and more solicitors are interested in adopting AI tools to help their practices run more efficiently, with 19% of lawyers already using AI (in some form) in their practices and 32% of lawyers agreeing that AI can help reduce workloads, according to the 2023 Legal Trends Report.
While the range of AI tools for solicitors is rapidly growing, the most popular and highly anticipated AI options can boost law firm efficiency and improve productivity by automating many of the routine and repetitive—though necessary—tasks that would otherwise drain the time of solicitors and legal professionals.
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Online file storage
Whether you’re working remotely or just want convenient, streamlined access to documents to work and collaborate from anywhere, online file storage tools for solicitors are key. They’re also incredibly common, with 79% of solicitors noting in the 2020 Legal Trends Report that they rely on cloud technology to store their firm’s data. Look for online file storage tools that are cloud-based, secure, and easy to use.
Dropbox—one of the world’s most popular document storage apps—is likely your first option for online file storage.
Word processors
As a solicitor, a word processor is a necessity for drafting documents and letters. But, to take your document and letter drafting up a notch, we recommend using a cloud-based word processor that lets you work and access your legal documents remotely.
Microsoft 365 (formerly known as Office 365) is a popular business tool for solicitors that offers word processing via Word, as well as numerous other productivity tools. Microsoft Office 365 also connects with Clio Manage for even more streamlined productivity between tools.
Scanners
From legal documents to expense receipts, solicitors deal daily with papers that they need to easily access on demand, from anywhere—making the ability to digitise documents essential for solicitors in 2024. This is why a scanner (or scanner app functionality on your phone) is key.
For a physical scanner, this guide for choosing a scanner for your law firm can help you pick the right model.
If you go the app route, Evernote is a good option. The app integrates with your smartphone camera to empower you to capture (and organise) notes, files, and documents.
Another great scanning tool option for solicitors? Clio’s Mobile App lets you scan paper documents using your phone and save them as PDFs to Clio.
VOIP phone provider
No matter where you’re working, you need to be reachable at your business phone number. A Voice Over Internet Protocol (VOIP) phone service (options like GoTo is a good choice) lets you answer phone calls remotely by forwarding calls made to your business line to wherever you are.
Virtual receptionist service
Missing a call—whether because your law firm office is working remotely or you’re just away from the phone—means lost business.
A virtual receptionist service eliminates unanswered calls. This means better service for clients (and cuts the cost of having a full-time in-house staff member fielding calls).
Document management
Paperwork is an inextricable part of practising law, but dealing with documents doesn’t have to be as tedious or time-consuming as it has been in the past. Document automation tools for solicitors streamline document creation (like letters and motions) by using the information you’ve already collected (like key dates or contact information) to populate forms for you. Document management tools then help you safely store and access those documents.
Legal practice management software like Clio Manage offers a simple, all-in-one solution for dealing with legal documents with document management and advanced legal document automation features. Clio Manage lets you compile documents with easy-to-use templates, then keeps documents secure in the cloud, so you can edit, store, and organise files as needed.
Time tracking and billing solutions
Accurate time tracking and billing are key to law firm profitability. However, spending a lot of time manually monitoring time and dealing with billing takes away from your productivity.
Using legal technology tools to improve billing processes can also improve law firm collections. According to the 2023 Legal Trends Report, for example, law firms using automated bill reminders collected, on average, 49% more revenue each month per solicitor than those that didn’t use automated bill reminders.
If you aren’t using solicitor tools to help with time and billing, start by looking at your practice management software, which may offer features to cover this. Clio Manage, for example, includes legal time and expense tracking and billing features.
If you aren’t using practice management software or simply want to consider your options, you should also check out our legal software list for our reviews of the top practice management software.
E-signature tools
Electronic signatures are more convenient to coordinate than physical signatures, and less back-and-forth means less room for human error. They also make legal work faster and more efficient for solicitors and clients. And, they save paper, which is important as more firms go paperless.
While e-signatures don’t work in every instance, they are legally binding in many situations, as long as they meet the right criteria. However, some documents, like wills, may require wet signatures.
Legal technology can help make e-signatures easier and more secure. Clio Suite, for instance, offers easy online document signing tools as part of Clio Grow’s client intake and legal client relationship management (CRM) software and Clio Manage’s document management functionality. Clio’s mobile e-signature functions also empower clients to sign legal documents remotely—which means a more user-friendly experience.
Video conferencing software
Communication and collaboration are central to a solicitor’s success, but in-person communication isn’t always possible or preferable. According to the 2021 Legal Trends Report, 58% of consumers now prefer to meet virtually with a solicitor for a consultation or first meeting. Even more (60%) would prefer status updates via video conference.
Furthermore, the 2023 Legal Trends Report indicates that 53% of solicitors in mid-sized firms utilising cloud-based LPM software prefer remote work over office attendance, in contrast to 35% of solicitors in mid-sized firms who do not use such software.
The best video tools for solicitors should be secure, easy to use, and clear (in both audio and video quality). Legaler fits the bill with encryption using AES-128 keys and simple online meeting solutions.
Mobile apps
Mobile apps, whether they’re designed specifically for lawyers or just support a lawyer’s needs, can instantly give your productivity a boost by allowing you to work from anywhere—a must for 2024.
Keep your law firm in your pocket with Clio’s top-rated mobile app. Available for Apple or Android users, the mobile app lets you track time, pull up cases and key documents, view client information, create new matters and contacts, accept payments, and more—all from your mobile device.
Practice management software
Legal practice management software is an essential tool for law firms in 2024, especially for solo firms. Clio’s 2023 Legal Trends for Solo Law Firms report noted that cloud-based practice management software use was higher for solo solicitors. Specifically, the report found that 85% of solos use cloud-based legal practice management software, compared to 55% of non-solos.
Within the mid-sized market, 79% of clients, as per the 2023 Legal Trends for Mid-Sized Law Firms report, expressed a preference for solicitors providing convenient payment solutions. Moreover, among solicitors in these firms, 53% who utilise cloud-based legal practice management software lean towards remote work, underscoring the increasing demand for virtual accessibility.
Running a practice is complex, and practice management software makes managing a firm easier. Cloud-based practice management software like Clio Manage centralises and streamlines running your firm, organising cases, and collaborating with clients. Clio also integrates with many other apps, making it an even more useful tech tool for solicitors.
Online payments
Online payments—accepting credit card, debit card, or eCheck payments through an online platform like Clio Payments—make it easy and more convenient for clients to pay, so lawyers can get paid faster.
How much quicker can accepting online payments help lawyers get paid? According to the 2023 Legal Trends Report, law firms that offer online payments get paid twice as fast. Specifically, law firms accepting online payments waited a median of seven days to get paid. In comparison, law firms that do not accept online payments waited a median of 15 days.
Beyond improved collections for solicitors, tools that allow law firms to accept online payments benefit clients by giving them the payment options they want. As the same Legal Trends Report notes, 46% of clients prefer to use a credit card when paying a solicitor.
Client portals
Client portals like Clio for Clients allow lawyers to securely share messages and documents with clients. Making this information accessible to clients helps them stay in the loop on their cases—with less manual updating from solicitors.
While client portals are useful tools for solicitors during remote work, they also offer a way for solicitors to offer more client-centred services. According to the 2021 Legal Trends Report, 61% of clients indicated that they’d like to receive status updates via a secure client portal. Similarly, 60% of clients said they’d like to view or share documents via the client portal.
Client onboarding and CRM
Client onboarding and CRM solutions like Clio Grow help firms coordinate communications and intake before a contact becomes a client. This enables firms to create a more efficient and smoother intake experience for new clients via the ability to take care of initial tasks—like filling out forms, paying up-front fees, or booking consultations—online.
As the 2021 Legal Trends Report showcased, client onboarding and CRM software go hand in hand with law firm growth. Notably, the report found that growing firms are 46% more likely to use client onboarding and CRM solutions.
Client onboarding and CRM solutions have also proved crucial for law firm growth during remote work times. As the 2020 Legal Trends Report showed, firms using online client onboarding and CRM solutions saw better year-over-year performance compared to those that didn’t, both leading up to and during the initial months of the coronavirus outbreak in 2020. Revenue-wise, in the first months of 2020, firms using client onboarding and CRM solutions saw nearly double the growth than other firms; they then maintained better annual performance during the pandemic’s initial months and achieved positive growth from June onward that year.
Security and ethics considerations for solicitor tools
Remember: As with any measure involving law firm data, it’s critical to vet any tools for solicitors that you’re considering for their security before using them. Know (and abide by) your ethical and regulatory obligations regarding security. Always follow best practices for keeping law firm and client data secure to ensure that no legal technology tools will do more harm than good, including when it comes to AI tools for lawyers. Using this Cloud Due Diligence Checklist may be helpful as a start, but it’s your responsibility to properly evaluate any potential tools for your firm.
Legal technology tools promote law firm growth
Using the right tools for solicitors can make all the difference for law firm growth. Adopting some (or all) of these tools can help your law firm be more efficient, profitable, and client-centred.
While there are plenty of tools for solicitors to choose from in 2024, that doesn’t mean that you can, or should, adopt them all at once. Instead, vet each tool carefully and start with the essentials. Then, you can add in more legal technology tools strategically to create a tech stack that helps your firm run more efficiently. And, you can always reach out to a consultant if you need help setting up a tech stack for your firm.
Whatever tools you choose, ensure that they’re secure, and then watch your firm become its most efficient, profitable, and best self this year and beyond.
We published this blog post in March 2024. Last updated: .
Categorized in: Technology
