A Flawless Transition to Clio Payments
ELHolmes Legal Solutions
Number of Staff
Started Using Clio
Denver, Colorado, USA
Managing payments in Clio—without a 3rd party integration—helps Erika run a modern law practice
Erika runs her own solo practice and is an advocate and speaker for running a modern law firm, which is aimed at providing affordable, client-centered services in a way that is also profitable for lawyers. She runs the Modern Law University, which is a service she offers to fellow legal professionals—and will soon be teaching advanced modern law classes to lawyers participating in Legal Entrepreneurs for Justice, Colorado’s modern law incubator program.
Having offered online payments from day 1 of her practice, she recently switched to Clio Payments to help make collections easier—and faster—for her, and for her clients.
Why Clio’s built-in payments was a no-brainer
1. Getting started was easy, familiar, and seamless for clients
Switching from her previous payment integration was as simple as booking a short consultation with an Account Manager at Clio. Having used her previous payment provider as an integration with Clio, she already knew how to collect payments, so there was no learning curve.
Once she made the switch, payments from clients were seamless. Her clients weren’t even aware of the change.
2. Erika’s clients want to pay by eCheck—now they can
The big seller for Erika was being able to offer eCheck payments to clients, since her goal is to make paying as convenient for her clients as possible. Even though she will accept other forms of payment, her clients are choosing to pay only by credit card or eCheck.
3. Fixed rates and transparent fees work better for everyone
Online payments have always been a valuable investment for Erika. Aside from the client preference for them, she knows that clients are more likely to pay when it’s easy and convenient. “The amount you have to pay for the credit card processing is way less than what you would pay for collections,” she says.
4. Clio Payments helps Erika run a modern law firm
Erika provides affordable legal services that work for both her clients and her firm. She charges a flat fee based on an unbundled service model, which means that clients only pay for the services they need, and they always know the cost upfront.
Because her services are so transparent, she’s able to take payments upfront. When sending an engagement letter at the start of any legal matter, she simply sends a trust request from Clio to collect the flat fee before the work begins—resulting in a 100% collection rate.
5. Managing payments from one platform is easier
Doing all of her billing and payments in Clio means that when any payments are made, they get logged automatically in Clio—making it easy to search and retrieve any records if and when she needs them.