PCLaw Review

PCLaw offers tech support via phone from 8am-8pm M-F, as part of an ongoing paid service. During certain periods of the year, on social media and review websites, PCLaw users report wait times to last up to 48 hours.

Clio offers unlimited support from an award-winning team, at no additional cost. Our North American-based customer support team is available 24 hours a day, Monday through Friday via phone, email, or live chat.

In addition to the cost of the licenses, you must purchase an annual maintenance plan that offers a variety of self-guided training.

With daily free Quick Start training sessions, a comprehensive list of articles in our help centre accessible 24/7, and access to our growing legal community of like-minded legal professionals—you and your practice can learn and optimize your firm at your own pace.

PClaw is an on-premise solution that can only be accessed from computers in your office or a virtual desktop. When it comes to smartphone access, PCLaw has a mobile app at an additional cost. PCLaw isn’t able to provide an uptime guarantee. In the event of a physical threat, you may lose access to your data.

Clio is cloud-based technology so you’re not tied to a single location. The system can be accessed securely from any device, and anywhere—all you need is an internet connection. The flexible, mobile infrastructure enables firms to work remotely and on-the-go. Clio offers a financially-backed 99.9% uptime guarantee, so you’ll always be able to get access to your work - even in the event of an emergency or natural disaster.

PCLaw is an on-premise server that requires IT support, is open to physical threats, and requires in-person maintenance and updates. PCLaw’s security falls on the law firm. With client data physically located in your office, it’s your responsibility to prevent access to sensitive data.

Clio understands the obligations firms have to uphold tight security standards when dealing with sensitive client data. Clio performs regular automatic backups and makes use of geo-redundant servers to protect from physical threats. Our dedicated cybersecurity team monitors the software around the clock.

Product updates are only included if you purchase an added maintenance plan.

Clio regularly releases new features. You receive this added functionality automatically without disruption and at no extra cost.

PCLaw has the additional costs of hardware, installation, IT, maintenance, support, security, and more.

Clio provides users with the ability to keep overhead low. All of Clio’s offerings include maintenance and support costs. Any device can be used so any hardware upgrades are unnecessary.

PCLaw doesn’t offer online payments. Customers must use and pay for a separate service that may not meet the requirements necessary for the legal industry.

Clio makes it easy for your clients to pay their bill online to get you paid faster. Easily send secure click-to-pay links in your bills or on any client communication, saving them a trip to the bank and to your office. Payments automatically get recorded in the client’s account and are synced to your accounting ledger - saving you time and effort. Send trust payment requests and maintain evergreen retainers knowing Clio keeps you compliant with trust accounting rules.