Clio versus PCLaw
Expect long wait times
PCLaw offers tech support via phone from 8am-8pm M-F, as part of an ongoing paid service. During certain periods of the year, on social media and review websites, PCLaw users report wait times to last up to 48 hours.
24/5 Support (Monday through Friday)
Clio offers unlimited support from an award-winning team, at no additional cost. Our North American-based customer support team is available 24 hours a day, Monday through Friday via phone, email, or live chat.
Limited learning resources
In addition to the cost of the licenses, you must purchase an annual maintenance plan that offers a variety of self-guided training.
Comprehensive learning resources
With daily free Quick Start training sessions, a comprehensive list of articles in our help centre accessible 24/7, and access to our growing legal community of like-minded legal professionals—you and your practice can learn and optimize your firm at your own pace.
Limited remote access
PClaw is an on-premise solution that can only be accessed from computers in your office or a virtual desktop. When it comes to smartphone access, PCLaw has a mobile app at an additional cost. PCLaw isn’t able to provide an uptime guarantee. In the event of a physical threat, you may lose access to your data.
Easy access from anywhere, anytime
Clio is cloud-based technology so you’re not tied to a single location. The system can be accessed securely from any device, and anywhere—all you need is an internet connection. The flexible, mobile infrastructure enables firms to work remotely and on-the-go. Clio offers a financially-backed 99.9% uptime guarantee, so you’ll always be able to get access to your work - even in the event of an emergency or natural disaster.
Security becomes one more thing you need to worry about
PCLaw is an on-premise server that requires IT support, is open to physical threats, and requires in-person maintenance and updates. PCLaw’s security falls on the law firm. With client data physically located in your office, it’s your responsibility to prevent access to sensitive data.
Dedicated security team with stringent policies in place
Clio understands the obligations firms have to uphold tight security standards when dealing with sensitive client data. Clio performs regular automatic backups and makes use of geo-redundant servers to protect from physical threats. Our dedicated cybersecurity team monitors the software around the clock.
Only included in annual maintenance plan
Product updates are only included if you purchase an added maintenance plan.
Instantly get access to new features and updates
Clio regularly releases new features. You receive this added functionality automatically without disruption and at no extra cost.
Total cost of ownership
Total cost of ownership
Additional server, hardware, and maintenance costs
PCLaw has the additional costs of hardware, installation, IT, maintenance, support, security, and more.
We make sure your operating costs stay low
Clio provides users with the ability to keep overhead low. All of Clio’s offerings include maintenance and support costs. Any device can be used so any hardware upgrades are unnecessary.
No online payment feature
PCLaw doesn’t offer online payments. Customers must use and pay for a separate service that may not meet the requirements necessary for the legal industry.
Get paid, faster
Clio makes it easy for your clients to pay their bill online to get you paid faster. Easily send secure click-to-pay links in your bills or on any client communication, saving them a trip to the bank and to your office. Payments automatically get recorded in the client’s account and are synced to your accounting ledger - saving you time and effort. Send trust payment requests and maintain evergreen retainers knowing Clio keeps you compliant with trust accounting rules.
Are you already a PCLaw user?
Switching is as easy as 1, 2, 3
Migrating data is never fun. PCLaw users switching to Clio get complementary assistance from our dedicated data migrations team. We make it easy for you to securely move your data.
Start with a one-on-one meeting with your dedicated Customer Onboarding Specialist to discuss the process and timelines.
Data Export / Processing
Our Migration Specialists will give you guidance on how best to export your data. They will then prepare your data to be imported to Clio.
Data Import / Review
Once the import is complete, our Migration Specialists review the accuracy of your data and make sure you’re ready to get started with Clio!
Other ways Clio supports its customers
Clio is your trusted resource for the latest ideas on running a more efficient, profitable law firm. We produce a variety of content ranging from blog posts and our annual Legal Trends Report to our in-depth webinars.
The Clio Cloud Conference is one of the most highly-anticipated and influential legal events. It attracts thousands of legal and technology leaders from across the world who want to learn, be inspired, and innovate.
The Clio Community is an online platform where Clio customers come together to discuss important legal topics, learn how to better use Clio, and ask practice-area specific questions.
See why over 150,000 lawyers choose Clio
Schedule a free demo of Clio
Frequently Asked Questions
Can Clio assist me with data migration?
Yes. Our Migrations Specialists can assist in bringing over your data from PCLaw to Clio so that you don’t have to manually do it yourself.
How long does the data migration process take?
The success of any data migration depends on the quality of data provided to us. Before we migrate your information into Clio, you should ensure that your data is consistently formatted, well-organized, sufficiently backed up, and stored securely. If you’re uncertain about the quality of your data, it’s recommended that you consult with your Migration Specialist before proceeding.
Is customer support included in my Clio subscription?
Yes. Unlike PCLaw, Clio doesn’t charge you separately for support and product updates. Get personalized support 24 hours a day, 5 days a week—from an award-winning team at no extra cost.
Is Clio a cloud-based program?
Yes. Clio is a cloud-based solution which means that all you need is an internet connection and a browser (such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge) to run Clio remotely.
Does Clio integrate with industry standard accounting software?
Yes! Our integration with Quickbooks ensures your trust transactions are in sync and disbursements are accounted for—while giving you full visibility into your firm’s trust and operating accounts.