Live Webinar

Customer Spotlight: How Best-in-Class Firms Bill & Collect

See what an effective billing system looks like from other firm’s your size so you can refine yours.

Duration: 50 minutes

Curious how other firms your size bill? Two firms share exactly how they do it.

Mid-sized firms are billing 28% more (and collecting 33% more revenue) compared to 2019—that’s a big jump.

To give you a glimpse into how firms are doing it, we’ve invited two Clio customers to walk you through their billing systems to help you identify what yours is missing.

Watch this webinar to discover how to centralize and automate more of your billing workflows without losing that personal touch.


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Robert Favel

Customer Success Manager


Robert is a Customer Success Manager and over his 28-year working career became a long-time devotee to customer success in industries that start with the letter T: travel, tourism, transportation (airline), telecom, and now (legal) tech.
Getting close to two years working at Clio, Rob has this to say: “being a concierge to success is exciting and fulfilling for me. The best part is seeing real-world results for customers.”

Jeff Lung

Intermediate Account Manager


Jeff Lung is an Intermediate Account Manager that has been working at Clio for 3 years. Jeff’s main area of focus is helping firms of all sizes and across all practice areas, better understand the value that Clio Payments can offer their firm and how they can make the most of their Clio subscription. Jeff is passionate about helping firms grow and be efficient in utilizing personalized, client centric billing workflows. For fun, Jeff really enjoys sports; either watching hockey or playing competitive basketball. He is also a big foodie and spends his free time exploring Vancouver and enjoying the diverse cuisines that the city offers.

Cory Sprunger

Managing Partner

Sprunger & Sprunger

Cory Sprunger is the Managing Partner and co-owner of our team of Sprunger & Sprunger. Cory graduated from Pepperdine University School of Law in Malibu, California, with a Doctorate of Jurisprudence and certificates in Criminal Law and Alternative Dispute Resolution. He then came back to his hometown of Berne, Indiana where he started his first local law firm with his wife Allison, which has now expanded to four area locations. When he is not managing multiple businesses, or practicing the law, he enjoys traveling and spending time with his wife and kids.

Mitch Sprunger

Chief Operating Officer

Sprunger & Sprunger

Mitch is the Chief Operating Officer at Sprunger and Sprunger. He graduated from Indiana Wesleyan University in Marion, Indiana, with a bachelor’s degree in business. Following his undergraduate education, he earned a Master of Business Administration from Indiana Wesleyan University. Prior to joining Sprunger and Sprunger, Mitch worked at Philips Healthcare for 32 years where he managed a $130 million budget. He is married to Rose Sprunger. They reside in Berne, Indiana and have two adult children, a daughter-in-law, a son-in-law and eight (8) grandchildren. (edited)

Katherin Hillmann


Dussias Wittenberg Koenigsberger LLP

Katherin Hillmann is a paralegal at Dussias Wittenberg Koenigsberger LLP. Our firm is based in Chicago, Illinois and specializes in Family Law matters. With over 20 years’ experience in working in a law firm, I have served many roles as a paralegal, office manager and bookkeeper. Katherin has researched and implemented the best accounting, billing and file management software and online apps to help firms run efficiently.