What is the Law Firm Maturity Model?

The Law Firm Maturity Model was introduced in the 2019 Legal Trends Report to highlight two critical factors that contribute to law firm success: client experience and firm performance

  • Firms that focus on client experience

    …are more responsive to client needs. These are the firms that know how to attract new business and earn strong satisfaction among their clients.

  • Firms that focus on the firm performance

    are more productive. These are firms that put more time toward revenue-generating tasks for clients, while keeping overhead costs low and investing in time-saving initiatives.

  • Firms that progress along both quadrants

    …are the ones that thrive.

So, where does your firm land?

Developing firms

Productive firms

Responsive firms

Thriving firms

Learn how firms are growing their revenue by 112%.

Download the Legal Trends Report now.

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