2018 Legal Trends Report

Data-driven insights for better client experiences

What’s in the report?

Get in-depth analyses on today’s legal consumer: Learn what makes them hire, what makes them recommend your services, and how they want to communicate with their lawyer.

You’ll also get updated insights on efficiency metrics and hourly rates—based on aggregated and anonymized data from tens of thousands of legal professionals—to help inform your legal practice.


  • Legal Trends 2018 - Learn how to drive law firm success

    Learn how to drive law firm success

    Lawyers want to earn more revenue, but they don’t have the systems in place to drive results. Despite working 50 hours per week, the average lawyer dedicates only 2.4 hours to billable work per day. Learn what goals will ultimately drive success.

    Get Insight on Law Firm Success
  • Legal Trends 2018 - Find out what clients want to avoid

    Find out what clients want to avoid

    Only 65% of those who faced a legal problem in the past two years hired a lawyer. This year’s report looks at what drives negative perceptions toward the legal system and working with a lawyer.

    Learn What Clients Want To Avoid
  • Boost referrals to impact future business

    Those who hire a lawyer express better satisfaction toward the outcome of their legal case, which is good news. The bad news is that satisfaction doesn’t always lead to a referral. Learn how to assess the likelihood to recommend—and how the legal industry as a whole measures up.

  • Legal Trends 2018 - Define excellent client experiences at your firm

    Define excellent client experiences at your firm

    Consumer expectations are shaped by other consumer experiences. And expectations are shifting. Learn about the different expectations between law firms and their clients—and how to tailor experiences to suit today’s legal consumer.

    Find Out What Clients Expect
  • Benchmark your hourly rates

    By analyzing aggregated and anonymized data from tens of thousands of Clio users, we’ve put together an updated report on average hourly rates across the legal industry. This year we also look at what factors into a lawyer’s hourly rate, and how that impacts overall revenues.

    Compare Your Rates
  • Get the most comprehensive look at the legal industry

    Download your free copy of the 2018 Legal Trends Report now:

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    The Legal Trends Report provides information on the most important issues faced within the legal profession. By analyzing aggregated and anonymized data from tens of thousands of legal professionals in the US, supported by extensive survey research, the report offers unique insights into law firm efficiencies, hourly rates, and other key metrics for success.

    Clio, the leader in cloud-based legal technology, empowers lawyers to be client-centered and firm-focused through a suite of cloud solutions, including practice management, CRM, and client intake software. Clio has been transforming the legal profession for over a decade and continues to lead the industry with initiatives like the Legal Trends Report, the Clio Cloud Conference, and the Clio Academic Access Program. With 150,000 customers spanning 90 countries, and the approval of over 65 bar associations and law societies globally, Clio has been recognized as one of Canada’s Best Managed Companies, and a Deloitte Fast 50 and Fast 500 company. Learn more at clio.com.