Clio’s COVID-19 Impact Research Briefing: September 16

Clio’s fourth briefing on the impact of COVID-19 shows steady recovery of firm caseloads throughout the summer months despite the large surge of virus cases across the US. Billing volumes dropped somewhat in August when compared to the previous year. 


At the time of writing, global cases of COVID-19 have surpassed 29 million globally and 6 million in the US. The number of new coronavirus cases has surged since Clio’s last briefing from July 15, 2020. Specifically, the beginning of September saw a single-day peak of over 300,000 new coronavirus cases worldwide. Within the US, the number of new reported cases surged significantly through the summer and has since been gradually declining. Despite the steady number of new virus cases, there are signs that the legal industry is continually adapting and showing resilience to the challenges posed by COVID-19.  

As part of the ongoing industry analysis featured in the Legal Trends Report, this is the fourth briefing in a series of in-depth research initiatives undertaken by Clio to learn more about the challenges US legal professionals currently face due to the global pandemic, and how the industry can best adapt. 

Included below is an update on key business metrics for law firms, which have also been published at Clio’s COVID-19 research hub, which provides further details on individual states and practice areas. Additionally, recent survey results have shown overwhelming evidence that technology has been essential to managing industry challenges posed by COVID-19. 

Detailed source information

This briefing includes analysis from aggregated and anonymized data from tens of thousands of legal professionals using Clio’s legal practice management software. It also includes survey data collected between April 3 and July 22, 2020. 

Clio’s app data 

  • Aggregated and anonymized data from tens of thousands of legal professionals

Surveys of US legal professionals 

  • April 3 to 9: 485 respondents 
  • April 20 to 24: 654 respondents 
  • May 4 to 14: 609 respondents 
  • May 18 to 29: 783 respondents 
  • June 15 to 22: 566 respondents
  • July 13 to 22: 635 respondents

Surveys of US consumers (general population) 

  • April 14: 1,042 respondents 
  • May 4 and 5: 1,019 respondents 
  • May 18 and 19: 1,055 respondents 
  • June 16 to 18: 1,004 respondents
  • July 13 to 14: 1,003 respondents

Research highlights

New casework continues to hold steady month-over-month

Since the beginning of the pandemic, the total number of new legal matters has trended upward. It’s now positioned just below the baseline and has been relatively consistent over the past few weeks, thanks in part to stronger performances by certain practice areas, which will be discussed in more detail later in this report. 

Caseloads show steady recovery

Year-over-year billing volumes for August fell to -11% compared to baseline. However, with August’s steady increase in new casework,  billing volumes may increase over the next month as client work gets completed.

Recovery continues steadily across most states

The number of caseloads in New York returned to baseline levels in August. As the number of new daily COVID-19 cases declines, the percent change in new matters has increased correspondingly. New York has been successful so far in keeping coronavirus numbers low relative to other states, enabling lawyer caseloads to return to healthy conditions.

Lawyer caseloads continue to recover in July and August

California experienced a sharp decline in new casework, falling from 0% to -9% compared to baseline over the past few weeks. Unlike New York’s consistently downward trend of new COVID-19 cases, California has experienced drastic fluctuations in the number of new daily cases, although it is seemingly on a downward trend.

California lawyer caseloads continue to recover in July and August

The month of August has been positive for Florida law firms in terms of new casework. Over the past few weeks, Florida has surpassed baseline volume to +8% and the number of new daily COVID-19 cases has been consistently declining.

Lawyer caseloads in Florida continue to recover in July and August

The percentage change in new matters for Texas stayed consistently below baseline through most of the summer. If the state can keep the number of new COVID-19 cases down on a consistent basis, it should continue to see new caseloads recover steadily, similar to states like Florida. 

Texas Lawyer caseloads continue to recover in July and August

Signs of recovery seen across most practice areas

Against the baseline, the overall trend since the onset of the coronavirus has been positive for many practice areas. According to Clio’s analysis of new matter creation, a steady increase in caseloads has been seen in real estate, intellectual property, and wills and estates. 

Real estate and intellectual property continue to show strong recovery compared to the earlier months of the pandemic. Month-over-month, both practice areas continue to see positive increases in new matter creation. Real estate reached 29% in the past few weeks, and intellectual property reached +40% above baseline.

Wills and estates saw a large decrease in new matter creation between March and April, dropping as low as -25% below baseline. However, it is now trending above baseline after experiencing an uptick in mid-July.

Several practice areas exceed baseline caseloads in July and August

Family and traffic offenses continue to recover. Over the past few weeks, family-related caseloads have stabilized and now sit close to baseline. Traffic offenses took a significant dive in April falling to -71% compared to baseline. Fortunately, it has made a strong recovery and steadily increased month-over-month, now sitting near -10% below baseline.

Bankruptcy took a dip in April to -46% below baseline and has remained relatively flat month-over-month. Employment & labor has recovered, albeit to a lesser extent than other practice areas, and peaked over the last few weeks at +16% above baseline. However, a major uptick is still to be seen, even with unemployment rates as high as they are.

Several practice areas caseloads continue to recover in July and August

Financial concerns remain high for legal professionals as confidence in economic recovery wavers

Overall, legal professionals are still highly concerned about the sustained health of their law firms. The percentage of practitioners who are worried about their success is currently at 53%, compared to a high of 67% at the beginning of the pandemic. But despite visible recovery for certain practice areas, the industry as a whole is still suffering and in a depleted state. 

Although many legal professionals are still concerned about the economic future of their law firms, a lesser percentage are worried about their livelihood. At the beginning of the pandemic, 57% reported being worried about being able to make a living, while only 36% reported identifying with this sentiment over the last few weeks.

Financial concerns remain among legal professionals

Legal professionals’ confidence in the economy was in decline between April and May. June had a substantially positive outlook and saw a jump from 16% to 26%. However, with current economic conditions, expectations are once again in decline and dropped to 19% in July.

There is also a significantly pessimistic outlook in regards to the social impact recovering in the near future. Since April, the trending outlook has been in decline and experienced the lowest survey results to date with only 8% of legal professionals expecting the impacts on social impact to subside within three months. At the same time, only 18% of respondents support easing social restrictions related to COVID-19. 

Legal professionals are less confident about the economy and easing of social restrictions

Fewer legal professionals want to see social restrictions eased

A reason for 53% of respondents being worried about the success of their law firm may be associated with the number of human resources that remain. Layoffs are still relatively high compared to the beginning of the pandemic. Although not as high as May and June, data from July shows that 20% of law firms have either already laid off staff, or expect to lay off staff.

On the positive side, almost an equal percentage of respondents (18%) indicated that their law firm hired new or furloughed staff in the past month.

Layoffs still remain high among law firms

Hiring dropped among law firms

More consumers expect to need a lawyer 

Month-over-month, a larger percentage of survey respondents (23%) reported expecting to need a lawyer in the near future. 22% of respondents said their need was expected to be coronavirus-related. This increase is compared to 17% and 14%, respectively, from last month. At the same time, the percentage of survey respondents (67%) who are putting off legal problems during the pandemic has increased slightly since April.

More consumers expect to need a lawyer

Consumes are likely to put off legal problems

Financial concerns remain high among consumers and may be a reason for not engaging with lawyers to address a legal issue. Many consumers continue to worry about being able to support themselves financially (46%). This is evident when looking at the trend increase in the number of consumers who report they cannot afford to deal with a legal problem, which has reached a high of 61%.

Many consumers can't afford to deal with a legal problem

However, whether or not consumers are in need of a lawyer, it’s alarming that an increasing number of consumers believe that lawyers are no longer providing legal services during the pandemic. The percentage of consumers who believed this in April was 22% but the figure has now risen to 35% as of July, which may be having a significant impact on consumer decisions to put off their legal problems. 

Many consumers believe lawyers have stopped offering their services during the coronavirus pandemic