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Team

Customer Success

What’s your role at Clio?

We have a unique and important role: We are the voice of our customers.

What makes the team special?

We’re business partners for our customers. Not only do we work with them every day to make their lives easier, we also use real data to constantly learn new insights about our customers. These insights are then shared with the rest of the organization to affect real initiatives, like a new feature or tweak in the product.

What is one thing this department is proud of?

We’ve won awards! Our customers call us “amazing”, “helpful”, and even once suggested we should run for president. That’s the level of excellence we strive for (and are empowered to reach every day). We directly contribute to the long-term growth and stability of our business, so that’s pretty cool, too.

Clio Customer Success team
One of our customer success specialists helping out a customer.

Check out these jobs in Customer Success

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Title Team Hub Office Remote Option
Customer Support Specialist Customer Success

Burnaby

Remote-Canada
Template Specialist, Lawyaw Customer Success

Burnaby,

Toronto

Remote-Canada,

Remote-US

  • Make an Impact

    Grow your skills through our Voice of the Customer (VoC) program, which provides customer research to inform company-wide business strategies, influence product development, and enable cross-functional teams.

  • Get Certified

    Earn your Knowledge Center Service (KCS) certification and develop e-learning resources that tackle a variety of topics—from technical support to better business workflows.

  • Be a Business Partner

    The overall value of our customer interactions is how we define success. If that means an extra 30 minutes to teach a customer about a new way to improve their business, that’s a win for both us and the customer.

  • Clio Customer Success team
    Our team likes to stay fit and have fun—not necessarily in that order.

    What it’s like to be part of the team

    We’re known for our unique, personable (and sometimes a little wacky) culture that appreciates a bit of humor and the finer things in life—such as team dinners, friendly dog walks, and the occasional Nerf-gun battle.

    Because of our culture and performance, we’ve been recognized as Most Innovative Customer Service by International Customer Management Institute (ICMI) and were named one the Customer Service Departments of the Year in Computer Software by the StevieⓇ Awards.

Building better customer experiences—together

Join Our Team