Account Builder (18-Month Contract)
Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
What your team does:
Account Builders help accelerate our path to building exceptional Clio Grow forms and document experience. We believe a great set up experience is a strong input in helping our customers be on a path for lifelong growth with Clio. This role will be supporting customers with their Clio Grow forms and document builds, Grow account & feature setup and customizations to meet the customer needs. We are a tight knit team who work closely with our launch teams to provide a world class customer experience and collectively work towards creating Clio advocates for life.
Who you are:
We are looking for a high output, innovative, go-getter to join our Account Builder team for an 18 month contract. You not only have the motivation and drive to execute, but also the desire to deliver a positive back-end customer onboarding experience. This includes setting our customers up for success long-term, and delivering value as you work through cases. This role is ideal for anyone looking to kick start their career in the SaaS industry.
What you’ll do:
Work closely with our Launch Teams to ensure value creation throughout the onboarding experience for our customers
Work independently to manage multiple customer cases simultaneously with strict observance of associated tasks and deadlines (defined by department)
Convert customer’s intake forms into Clio Grow’s form builder
Transpose and format client’s retainers and fee agreements into Clio Grow’s document editor
Advise appropriate departments on any Clio Grow technical issues
Be confident, articulate, and sensitive to the needs of customers and internal partners
Gain a deep understanding of, and staying up to date with, the Clio product and common workflows
Bring innovation to the role through continuously looking for process and technology improvements to enhance the customer’s journey and automate the function of the role
Create articles to expand Knowledge-Centered Service and internal team and departmental documentation
Contribute to value add projects
Other duties as required
What you should have:
A positive attitude and team player mentality
Strong attention to detail and ability to focus for prolonged periods
A self-motivator with a knack for repetitive administrative tasks
Excellent organizational and time management skills with the ability to shift priorities quickly with minimal impact to productivity
Undaunted by change and comfortable working in a fast paced environment
Comfortable working alone or in a team enviroment
Ability to take direction with a sense of urgency
Excellent communication and collaboration skills
Available to be flexible with their work hours to support high volume peaks if needed
Serious bonus points if you have:
1-2 years of experience in a Customer Success, Support or Professional Services environment
Fluent in Spanish
Experience with Salesforce, GSuite, Slack, HTML, Word, Excel, Adobe
Interest in joining a dynamic, high growth, and fast-moving Saas company
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
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