A Course in Client-Centered Lawyering: How to Implement a Client-Centered Model at Your Firm

Learn specific practices for implementing and measuring a client-centered approach at your firm.

Learn specific practices for implementing and measuring a client-centered approach at your firm.

Now that you’re equipped with the knowledge to identify where gaps exist in your firm’s client journey experience and how best to approach them, the final session of this course will prepare you on to start using a client-centered model at your firm—and to measure your success. During this session, our panel of managing attorneys and entrepreneurs will share how they developed specialized products and processes to make their services more accessible and affordable—with appeal for a wider base of clients. The panelists will also address how to achieve internal buy-in at your firm, and they will suggest helpful tools for measuring the financial and personal impact of implementing a client-centered approach.

This meetup will also include a Q&A session where participants can ask questions and share their own experiences and tips; opportunities for peer networking via the live chat platform; and the chance to win audiobook copies of The Client Centered Law Firm.

Meetup Overview:

  • A virtual platform for learning and engagement among legal professionals
  • Hosted by Clio, featuring moderator Emma Raimi-Zlatic, Affinity Programs Manager, Patrick Palace, Owner of Palace Law, LLP, and Erin Levine, Founder and CEO of Hello Divorce and Levine Family Law Group
  • Duration: 60 Minutes (30 minutes of panel discussion + 30 minutes of Q&A)
  • Not approved for CLE credit
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Erin Levine

Founder & CEO

Hello Divorce

Erin Levine is an entrepreneur, legal innovator, and Certified Family Law Specialist. She is the founder and CEO of Hello Divorce, a “modern breakup service” offering an affordable, convenient, and low conflict divorce option through a revolutionary web application, the Divorce Navigator. Her awarding winning legal technology and access to justice work has been recognized by the legal industry and beyond – with recent features in Above the Law, Forbes, Entrepreneur, and Brit + Co.

Patrick Palace
Patrick Palace


Palace Law LLC

Patrick Palace is the owner of Palace Law, a firm of workers’ compensation and personal injury attorneys. He is and has been a partner in a number of joint ventures with tech companies developing new tools for lawyers. Since 2016, Palace Law has been recognized by the Lawfirm 500 as one of the top 100 firms nationwide for its growth and innovation. Patrick was the first recipient of the “Service to the Legal Profession Award”, and has been chosen by the “National Trial Lawyers” as one of the Nation’s Top 100 trial lawyers. He was also named as one of the “Top Attorneys in Washington.”


Emma Raimi-Zlatic
Emma Raimi-Zlatic

Affinity Programs Manager


Having had nearly a decade of experience in tech and the legal field, Emma knows both the needs of companies and lawyers alike. She’s spoken on many occasions about law firm marketing, legal entrepreneurship, law firm growth, and cloud technology and security. Being a JD herself who previously founded her own attorney recruiting company, Emma is passionate about helping firms grow from the ground up, and knows firsthand the struggles involved in building a business.

Emma joined Clio in 2018 as a result of the acquisition of Lexicata, a legal-tech software company, and also worked in Silicon Valley for tech startups and for an international law firm previously. She can be reached at [email protected], and is based in Los Angeles, CA.