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As we saw in the 2018 Legal Trends Report, while law firms may be eager to understand their clients better, they’ve struggled to get…
The practice of law is all about helping clients, so aren’t we all client-centered? In a way, yes. But there is a reason why…
For lawyers, good client communications can make or break your reputation. However, many law firms are not communicating with clients in the way that…
As a legal professional, it can be easy to forget why you got into law in the first place. But for Bryan Stevenson, the…
For lawyers wanting to build a client-centered practice, thoughtful, personal communication can make all the difference. Here’s how to engage with your clients on…
Tracking your NPS can help your law firm find out whether or not clients would recommend your services. Here’s everything you need to know…