Attorneys are, by nature, busy. So what can paralegals do to help? When supervised by a licensed lawyer, paralegals can take on substantive legal tasks. This ultimately saves you time and money.
The reality is that most lawyers can use the support. As the 2020 Legal Trends Report outlines, the average lawyer spends just 2.5 hours on billable work per day. By assigning appropriate work to qualified paralegals, you free up time to focus on billable work. This means your firm can run more efficiently and you can give your clients a more client-centered experience.
In the following guide, we’ll outline what attorneys need to know about what paralegals can and cannot do. We’ll also include how paralegals can help your law firm become more efficient while providing better client-centered service.
What can paralegals do?
Paralegals can work on many of the legal tasks that an attorney would, except those proscribed by law—as long as they’re supervised by a lawyer. By taking on certain tasks (like handling legal paperwork and conducting legal research), paralegals improve law firm efficiency, save lawyers time, and help provide a better overall client-centered service.
Here are some of the key services a supervised paralegal can provide to improve your practice:
Manage client communication
Client-centered communication is an art, and paralegals can be an important part of the picture. Clients want to feel informed, listened to, and up-to-date on the status of their case. But it can be difficult for lawyers to manage client communication on their own. This is where paralegals can come in.
Interacting with clients is one of the key responsibilities of a paralegal. Paralegals can help clients feel heard and informed on their case, without taking up the lawyer’s time. This can go a long way towards providing a positive, client-centered experience.
Review and organize client files
Dealing with client files doesn’t have to be time-consuming for lawyers. By using tools like Clio Manage’s case management features, law firms can streamline and automate redundant tasks while making it easy for staff members to collaborate on client files. This allows paralegals to seamlessly assist with organizing and reviewing client files on behalf of a supervising attorney.
Conduct legal research
As a lawyer, if you’re doing legal research manually, you’re likely losing valuable time. Under a lawyer’s supervision, paralegals can take the time-consuming task of conducting factual and legal research off of the lawyer’s plate.
Tech tools can also help automate and make the legal research process more efficient. Apps to consider include:
Consider using these legal technology tools to help your firm and paralegals save time and be more effective with legal research.
Prepare legal documents
When thinking about the question of “what can paralegals do,” preparing legal documents is probably an obvious answer. From drafting discovery notices and pleadings to prepping documents for transactions, paralegals can be a great help by preparing legal documents on an attorney’s behalf.
To further streamline your law firm’s processes with legal documents, Clio Grow’s legal document automation and e-signature software makes it simple and secure to create and store legal documents at your firm.
Interview clients and witnesses
Conducting interviews of clients and witnesses is an important (and often interesting) task that a paralegal may take on. It’s important, as always, that paralegals respect the same client confidentiality rules that a lawyer would. A trained paralegal can also have excellent interview and interpersonal skills to assist with interviews.
Assist at closings and trials
Paralegals can help their supervising lawyers with closings and trials. Paralegals can help by gathering case information, assisting with legal research, or other tasks on behalf of the lawyer.
Help your practice save time and do more billable work
Other than supporting day-to-day work at your legal office, what can paralegals do? Here’s the key benefit of paralegals for your law practice: They can help you save time. This means that you have more time to spend on billable work, which increases your profitability.
Did you know lawyers spend a significant portion of their workdays on legal administrative support tasks that don’t bring in revenue? Specifically, lawyers only spend an average of 31% of their workdays on billable work, according to the 2020 Legal Trends Report. By delegating non-billable tasks to a paralegal, your firm can be more productive. This way, you’ll also free up more of your time to focus on billable work.
Increase law firm efficiency
By delegating support and non-billable legal tasks to a paralegal, you can boost law firm efficiency in multiple ways. Assigning specific tasks to your paralegal means allowing them to focus and excel in those areas. For example, a skilled paralegal may be excellent at conducting legal research quickly and efficiently, especially if that’s one of their primary daily job responsibilities. Additionally, while your paralegal takes support tasks off your plate, you can spend more time on billable work. Overall, the law firm then becomes more productive.
Additionally, paralegals often communicate regularly with clients and other staff members at your firm. Because of this, paralegals can help drive innovation and growth by helping lawyers identify growth opportunities and ways to increase efficiency through avenues like technology adoption.
Pass on cost savings to clients
Using a paralegal to assist with legal tasks doesn’t just make you more efficient—it also saves you (and your clients) money. Because paralegals charge lower rates than you do as an attorney, delegating certain tasks to them means a lower overall cost for your firm’s services. When you pass these savings on to clients, you deliver a more positive client experience—it’s a win-win.
As the 2020 Legal Trends Report highlights, attorneys and legal professionals need to address the affordability issue in legal services. By becoming more efficient as a law firm, you can potentially lower the cost of your services and serve a wider network of clients, especially those who previously could not afford your services.
What is a paralegal not allowed to do?
Now that we’ve addressed the question of “what can paralegals do” under a lawyer’s supervision, let’s take a look at what a paralegal is not allowed to do. The ABA Model Guidelines for the Utilization of Paralegal Services can be a useful resource. We’ll outline the key points below:
Can a paralegal practice law? Put simply: No. Paralegals may have significant legal knowledge, but they aren’t licensed to work as attorneys—so they cannot practice law. As such, to avoid the unauthorized practice of law, a paralegal should not work without the supervision of a lawyer. Paralegals should also never present themselves as a lawyer.
Give legal advice
While paralegals are knowledgeable and spend time communicating with clients, they are not lawyers. Therefore, paralegals should never give legal advice. When interacting with clients, they must communicate in a way that is not seen or construed as legal advice.
Accept or reject a case
Similarly, it’s not up to a paralegal to establish a lawyer’s relationship with a client, so they cannot accept or reject a case.
Appear in court or at depositions
Because paralegals are not lawyers, they are generally not allowed to represent clients in court or take depositions.
It’s also important to be careful how you introduce or represent your paralegal with a client or in a court. The paralegal and their supervising lawyer should never allow clients or the court to have the impression that the paralegal is a lawyer.
Set attorney fees
A paralegal is not responsible (or allowed) to set the fees to be charged by a lawyer.
Ethical considerations for hiring paralegals
Remember: Paralegals work under the supervision of lawyers. As valuable as paralegals can be to your firm, it’s important to understand the limits of what work they can take on. You must also understand your role and responsibilities as a supervising lawyer. You never want to encounter any potential ethical landmines when it comes to using nonlawyer staff at your firm.
Lawyers are responsible for the work of their paralegals: As ABA Model Rule 5.3 outlines in regards to nonlawyer assistance, lawyers must make reasonable efforts to make sure that their nonlawyer employees (like paralegals) conduct themselves in a way that is consistent with the professional conduct rules that lawyers follow. Lawyers are also required to promptly take reasonable remedial action if a nonlawyer assistant violates the rules—so it’s important to take your supervising role seriously.
Ultimately, it’s your responsibility to know the rules for working with paralegals in your jurisdiction, so check your state bar association guidelines and ensure you follow them.
Now you know what paralegals can do
Hiring a paralegal or paralegal team can help improve your law firm’s efficiency, while also proving a better client-centered service to your clients.
Attorneys need to know the answer to the question of “what can paralegals do.” On that note, well-qualified paralegals can offer valuable support to a law firm. Under the supervision of a licensed lawyer, paralegals can work on a variety of legal tasks that an attorney would otherwise do. This includes completing legal paperwork, facilitating communication between the lawyer and client, and conducting legal research—which frees up more of the lawyer’s day to focus on billable hours, legal strategy, and law firm growth.
Note: The information in this article applies only to US practices. This post is provided for informational purposes only. It does not constitute legal, business, or accounting advice.
We published this blog post in April 2021. Last updated: .
Categorized in: Business
How to write a legal resume that law firm hiring managers will notice
Stand out from the thousands of legal professionals looking for work. Learn resume best practices and tips for using your online presence to attract legal recruiters.Watch the Webinar