As we saw in the 2018 Legal Trends Report, while law firms may be eager to understand their clients better, they’ve struggled to get started: 37% of firms surveyed in the report didn’t regularly collect feedback from clients, and 42% collected it only casually.
The practice of law is all about helping clients, so aren’t we all client-centered? In a way, yes. But there is a reason why the most common bar complaint has often been due to a lack of communication: We may serve clients, but lawyers generally are not great at communicating with them.
For lawyers, good client communications can make or break your reputation. However, many law firms are not communicating with clients in the way that clients expect.
How many people actually keep their New Year’s resolutions? The number is lower than you might think—just 8% of people are successful. New Year’s resolutions are hard to stick to, especially when you’re a busy lawyer.
As a legal professional, it can be easy to forget why you got into law in the first place. But for Bryan Stevenson, the opportunity to do good is infinite, and he sees lawyers as being one of the groups best positioned to make a difference.
For lawyers wanting to build a client-centered practice, thoughtful, personal communication can make all the difference. Here’s how to engage with your clients on their terms.
Some of the brightest and most talented minds in the legal tech industry converged for this year's Clio Cloud Conference. Here are some of the top learnings.
The legal profession is a stressful one. Kelly McGonigal shares a few ideas about how lawyers can make stress work for them.