Essentials for Law Firm Success in 2021: Shifting to a Client-Centered Mindset

Learn how to shift to a client-centered mindset for law firm success in this Innovate Legal Online meetup with award-winning lawyers.

Learn how to shift to a client-centered mindset and drive growth and success in your law firm.

Unprecedented circumstances over the past year have forced lawyers to rethink the ways they communicate with and offer services to their clients. This situation has also permanently changed client expectations and the ways they seek out legal services. Successful legal practitioners have gone above and beyond to improve client-centered experiences while improving internal processes—and that’s boosted their bottom lines.

In this session, listen to how award-winning lawyers Inti Martínez-Alemán, Founder & Attorney of Ceiba Fôrte Law Firm, Kristen Schneck, Founder & Attorney of the Law Offices of Kristen A. Schneck LLC, and Emma Reid, Director of Ergo Law have built inclusive practices that put their clients at ease and drive business success.

Meetup Overview:

  • A virtual platform for learning and engagement among legal professionals
  • Hosted by Teresa Matitch, Senior Content Strategist at Clio, featuring Reisman Award-winning lawyers Inti Martínez-Alemán, Kristen Schneck and Emma Reid
  • Duration: 60 minutes of panel and Q&A discussion
  • For each attendee, Clio will donate $5 towards Feeding America, Food Banks Canada, and The Trussell Trust
  • This session is part of the Essentials for Law Firm Success Series
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Inti Martínez-Alemán
Inti Martínez-Alemán

Founder & Attorney

Ceiba Fôrte Law Firm

Inti Martínez-Alemán is a third-generation lawyer—six decades of professional legal services in the family. He has been practicing law since 2008, and is a Honduran residing in St. Paul, Minnesota, with offices in this city, and in Buffalo, New York. Prior to studying law in the US, Inti obtained his first law degree (abogado) from the Universidad Tecnológica Centroamericana (UNITEC) in Tegucigalpa, Honduras. There, he practiced law for five years, and was the Legal Counsel for the Chief of Staff to the President of Honduras. In 2016, Inti launched Ceiba Fôrte Law Firm® in Minnesota. Inti offers litigation representation and mediation services—in English and Spanish.

Kristen Schneck

Founder & Attorney

The Law Offices of Kristen A. Schneck LLC

Kristen A. Schneck is a seasoned Immigration Attorney. She represents individuals and businesses in all facets of immigration law, including family, employment, asylum and deportation matters. Over the course of her career, Kristen has practiced immigration law in numerous settings varying from working as a Solo Practice, to a named Partner in a boutique partnership, and a Partner in a large national law firm. In 2019, she left the big law firm environment in order to relieve her clients of the heavy administrative side burdens of large law firm representation. Kristen proudly reactivated her woman-owned solo practice in order to be able to better service her clients in a cost-conscious manner while emphasizing personal service.

Donato Law is the winner of the 2020 Reisman Award for Best Growth Story.

Emma Reid


Ergo Law

Emma is the co-founder director of Ergo Law, a specialist employment law firm. Emma has broad experience advising employer clients -large and small- on employment contracts and policies, disciplinary and grievance processes, settlement agreements, redundancy processes and day to day HR issues such as sick pay and holiday entitlement. She enjoys providing advice which is clear, constructive and compassionate even when the circumstances can be complex.


photo of Teresa Matich
Teresa Matich

Senior Content Strategist


Teresa Matich is an experienced legal tech writer and editor. She’s the editor of the Clio Blog, and has written for publications such as GP Solo, Legal Technology Today, and Above the Law. She’s also interviewed dozens of practicing lawyers and leading legal industry thinkers, including Preet Bharara and Bryan Stevenson.