Law firms handle and process time-sensitive documents every day. Oftentimes this translates into sending overnight and next day deliveries to meet tight deadlines. Despite paying extra for these expedited services, packages often don’t make it to their destination on time due to errors by the shipping company.
Did you know FedEx and UPS offer a 100% money-back guarantee on packages delivered late, even by 60 seconds? Most delivery services make the refund process overly complex and time-consuming, which is why more than $2 billion dollars’ worth of potential shipping refunds go unclaimed every year.
Many businesses do not have the time or resources to dedicate to monitoring these shipments and claiming their refunds. However, with an estimated 5% of packages arriving late, monitoring the account activity with your carrier is essential to determining your firm’s bottom line. Overnight shipments typically have higher failure rates than ground shipments, so firms who regularly ship documents overnight/expedited should anticipate refund rates in the range of 5-7% of their annual shipping spend.
If you ship with FedEx or UPS, consider taking advantage of a refund and invoice auditing company. Select an auditor who offers an automated solution supported by a team dedicated to helping your business pay only for the services you purchase. This partnership allows your firm to concentrate on practicing law rather than allocating valuable resources and money on monitoring your shipping account.
We recommend trying 71 lbs. They specialize in helping businesses maximize their shipping spend with a wide range of services including money-back guarantee refunds, invoice auditing, lost and damaged claims, and consulting on opportunities to manage and optimize supply-chain expenses. Plus, Clio customers are eligible to receive 10% off 71lbs fees.