New Book, The Client-Centered Law Firm, Calls for Tectonic Industry Shift

With the legal industry at a critical juncture, law firms need to reimagine a more experience-driven delivery model to meet changing client expectations.  

The Client-Centered Law Firm

San Diego, CA—Jack Newton, legal industry thought leader and CEO and Co-founder of Clio, has just announced his first book, The Client-Centered Law Firm, a comprehensive look at the changing landscape of legal services. In a world where clients are demanding more and more effortless experiences, law firms who cling to outdated business models are now finding themselves at an inflection point, and at risk of being left behind. At this critical industry juncture, The Client-Centered Law Firm offers practical advice to help legal professionals thrive in an experience-driven age. 

“The opportunity for the legal industry to not only survive, but to thrive, hinges on our ability to strengthen the product-market fit between lawyers and consumers of legal services,” said Jack Newton. “With a client-centered approach, enabled by technology, I believe today’s lawyers can do more of what they love while watching their businesses flourish. The Client-Centered Law Firm provides a roadmap to help get them there.”

The Client-Centered Law Firm offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren’t opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.

As Jack explains in the book, there is a massive opportunity available for lawyers and law firms willing to embark on the necessary industry shift towards providing clients with the experiences they’re looking for. As of 2016, the size of the US legal market was about $437 billion annually, and market demand for legal services has stayed relatively flat. However, according to a 2018 report from the World Justice Project, an incredible 77% of those surveyed in the United States didn’t turn to an authority or third party to resolve their legal issue. That amounts to a potential multi-billion-dollar latent market for legal services that’s currently untapped by lawyers, but that is also entirely within their reach: A purposeful shift to a client-centered approach will get them there.

With over a decade of experience working with lawyers, regulators, and other legal industry professionals to spearhead change in the legal industry, Jack is well-positioned to provide pointed commentary and a fresh perspective.

Jack has spearheaded efforts to educate the legal community on the security­, ethics,­ and privacy­ issues surrounding cloud computing, and has become a nationally recognized writer and speaker on these topics. In addition to co-founding Clio, Jack also co-­founded and is acting President of the Legal Cloud Computing Association (LCCA), a consortium of leading cloud computing providers with a mandate to help accelerate the adoption of cloud computing in the legal industry. He is also a 2019 fellow-elect to the College of Law Practice Management, and sits on the board of ROSS Intelligence, an AI-powered legal research provider, and is an investor in and advisor to early-stage legaltech startups.

The Client-Centered Law Firm is available now for preorder on, and will be released in early 2020. Learn more at


About Clio:

Clio, the leader in cloud-based legal technology, empowers lawyers to be both client-centered and firm focused through a suite of cloud-based solutions, including legal practice management, client intake and legal CRM software. Clio has been transforming the industry for over a decade with 150,000 customers spanning 100 countries, and the approval of over 66 bar associations and law societies globally. Clio continues to lead the industry with initiatives like the Legal Trends Report, the Clio Cloud Conference, and the Clio Academic Access Program. Clio has been recognized as one of Canada’s Best Managed Companies, a Deloitte Fast 50 and Fast 500 company. Learn more at

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