Living their vision: how a criminal defense firm increased revenue while taking more pro bono work with ClioDownload This Article as a PDF
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Chartier & Nyamfukudza, PLC
Number of Staff
Started Using Clio
Lansing, MI, USA
Chartier & Nyamfukudza, PLC, a criminal defense litigation firm from Lansing, Michigan, are the recipients of the 2022 Legal Impact Award, which celebrates law firms that embody Clio’s mission of transforming the practice of law for the better. As the only “people’s choice” award in the Reisman Awards, Chartier & Nyamfukudza, PLC was selected through popular vote.
So, how did Charter & Nyamfukudza, PLC capture this elusive award?
Living their vision for social justice
Ask anyone at Chartier & Nyamfukudza why they do what they do, and they’ll respond with “social justice”. It’s something that they put into practice with their values every day. The firm focuses exclusively on criminal defense work, and their mission shines through in their pro bono exoneration work.
Last year alone, Chartier & Nyamfukudza exonerated three wrongfully convicted individuals, one of whom had been in prison for over 26 years. With results like these and a mission to drive such impactful change, it’s no surprise that Chartier & Nyamfukudza received the 2022 Legal Impact Award.
As Chartier & Nyamfukudza’s legal software provider of choice, Clio is honored to support them in their mission. Since partnering with Clio, Chartier & Nyamfukudza has grown their business (with a five-fold increase in revenue) and streamlined their processes, including intake and task management, allowing them to put more time towards their criminal defense clients and pro bono advocacy.
Read on to learn more about how Clio helps Chartier & Nyamfukudza with their criminal defense work.
Why Chartier & Nyamfukudza trusts Clio with their critical practice
Clio has been an integral part of Chartier & Nyamfukudza since the beginning. The firm became a Clio customer the day it launched in 2017. Over the last few years, Clio has helped Chartier & Nyamfukudza streamline their intake process, minimize administrative work, and grow financially—all while better serving their clients.
Essential work requires the best tools
When representing a client can make a difference between freedom and incarceration, you need the best tools and support available. Chartier & Nyamfukudza realized this early on—while working in court with another criminal defense lawyer who used Clio, partner Mary Chartier was blown away by Clio’s capabilities and decided to make the switch.
Before committing to Clio, however, Mary and Takura asked paralegal Lizzy Sailor to do some research. If they were going to commit to a new platform, they wanted to ensure they were going with the best one.
More time, more impact
Since adopting Clio, Chartier & Nyamfukudza can focus on their cases’ strategic, high-level aspects, rather than administrative tasks, while streamlining necessary administrative tasks. As courtroom litigators fighting for their clients’ freedom, focusing on advocacy and strategy—while streamlining administrative tasks—is essential for them.
No task left unassigned
In any law firm, staying organized is key. That’s why Chartier & Nyamfukudza loves Clio’s task management features. No matter where they are, Charter & Nyamfukudza staff can easily update their tasks and calendar schedules, and receive alerts regarding new tasks assigned to them. This keeps everyone on top of their to-do list while freeing up time for more pressing legal work.
Client intake for clients everywhere
The criminal justice system has many challenges—but that doesn’t hold Clio back. As Chartier & Nyamfukudza has seen, Clio helps streamline client intake and management regardless of where clients are physically located so attorneys can get them the help they need as quickly as possible.
Helping more clients while increasing revenue
Chartier & Nyamfukudza attributes Clio’s help with administrative tasks and client intake to a five-fold increase in revenue since starting with the software. By automating routine tasks and getting client information into Chartier & Nyamfukudza’s system quickly, their attorneys can help more clients and get them the help they need faster.
Criminal defense and Clio: partners in practice
Criminal defense firms have unique needs in the legal community. Their attorneys often work from the road, the courthouse, an incarceration center, and anywhere in between. Their clients face serious and life-changing charges, regardless of whether they are incarcerated. When a client’s freedom is on the line, every opportunity to streamline tasks and track information is critical. That’s why Mary Chartier recommends Clio to every criminal defense lawyer she comes across.
A mighty team with a mightier vision
The team’s vision for the future extends far beyond the walls of the law firm. In addition to continuing helping individuals through their criminal defense work, the team has their sights set on changing the system as a whole by advocating for generational reform of our justice system and reducing the stigma surrounding wrongfully charged individuals.
Mary and Takura know that they need a strong team behind them to achieve their goals. That’s why Chartier & Nyamfukudza prioritizes its team. By being selective with clients and focusing on team culture, they have fostered an amazing work environment with many talented, long-term employees. By fostering team culture, the Chartier & Nyamfukudza team is doing the best work of their careers and will continue to fight for their clients well into the future.