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A Course in Client-Centered Lawyering: How to Implement a Client-Centered Model at Your Firm

Learn specific practices for implementing and measuring a client-centered approach at your firm.

Learn specific practices for implementing and measuring a client-centered approach at your firm.

Now that you’re equipped with the knowledge to identify where gaps exist in your firm’s client journey experience and how best to approach them, the final session of this course will prepare you on to start using a client-centered model at your firm—and to measure your success. During this session, our panel of managing attorneys and entrepreneurs will share how they developed specialized products and processes to make their services more accessible and affordable—with appeal for a wider base of clients. The panelists will also address how to achieve internal buy-in at your firm, and they will suggest helpful tools for measuring the financial and personal impact of implementing a client-centered approach.

This meetup will also include a Q&A session where participants can ask questions and share their own experiences and tips; opportunities for peer networking via the live chat platform; and the chance to win audiobook copies of The Client Centered Law Firm.

Meetup Overview:

  • A virtual platform for learning and engagement among legal professionals
  • Hosted by Clio, featuring moderator Emma Raimi-Zlatic, Affinity Programs Manager, Patrick Palace, Owner of Palace Law, LLP, and Erin Levine, Founder and CEO of Hello Divorce and Levine Family Law Group
  • Duration: 60 Minutes (30 minutes of panel discussion + 30 minutes of Q&A)
  • Not approved for CLE credit

Speakers

  • Emma Raimi-Zlatic

    Affinity Programs Manager, Clio

    Having had nearly a decade of experience in tech and the legal field, Emma knows both the needs of companies and lawyers alike. She’s spoken on many occasions about law firm marketing, legal entrepreneurship, law firm growth, and cloud technology and security. Being a JD herself who previously founded her own attorney recruiting company, Emma is passionate about helping firms grow from the ground up, and knows firsthand the struggles involved in building a business. Emma joined Clio in 2018 as a result of the acquisition of Lexicata, a legal-tech software company, and also worked in Silicon Valley for tech startups and for an international law firm previously. She can be reached at emma.raimi@clio.com, and is based in Los Angeles, CA.

  • Erin Levine

    Founder & CEO, Hello Divorce

    Erin Levine, Esq. is CEO and Founder of Hello Divorce, a do-it-yourself divorce navigator startup, and she is Managing Attorney at Levine Family Law Group, a full-service family law firm in Oakland, CA. Erin is working to democratize divorce by ensuring that “every American who wants a divorce has access to affordable, accessible and ethical legal assistance.” Erin has won numerous awards during her career, including the 2020 James I. Keane Memorial Award for Excellence in eLawyering, the 2019 ABA “Women in LegalTech” and Fastcase 50 Honoree awards, and the 2019 Reisman Award for Legal Innovation. You can follow Erin on Twitter at @hello_divorce

  • Patrick Palace

    Owner, Palace Law LLC

    Patrick Palace is a plaintiff’s trial lawyer with an emphasis on workers’ compensation, personal injury, civil rights and social security matters. Patrick served as the President of the Washington State Bar Association from 2013-2014 and has received both national and regional accolades for his work.