Senior Director, Inbound Marketing and Operations
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
We're looking for a Senior Director, Inbound Marketing & Operations to step into one of the most strategic leadership roles in our marketing org. Marketing is accountable for a significant amount of Clio's revenue, and this role sits at the center of how that engine runs and scales. We've grown to $400M+ ARR and require a leader who has operated at comparable scale — someone who knows what it takes to build the systems, the team, and the strategic rigor that keeps a growth engine accelerating at this level.
You'll lead a sizable team across three pillars — Digital Strategy, Marketing Data Analytics, and Marketing Operations — with three Senior Managers reporting directly to you, we’re looking for a true leader of leaders. You'll sit on the marketing leadership team, reporting to our CMO, and present regularly to the broader executive team. This is a high-visibility, high-impact engagement for a leader who thrives in complexity and moves fast without sacrificing rigor.
This role is available across Canada (excluding Québec) and the US, or based out of our Vancouver, Calgary, or Toronto hub offices.
This is a fixed term contract role (12-18-months) to backfill a key leadership position. While no assurances can be made, the business is growing rapidly and with that growth comes real, ongoing need for strategic, impact-focused leaders.
Who you are:
You're a strategic, analytically minded marketing leader who knows that sustainable growth comes from pairing strong inbound experiences with disciplined operations, precise measurement, and relentless optimization.
You've built attribution frameworks from the ground up; not just read the data, but set the methodology, earned stakeholder trust in the numbers, and used those insights to influence how the business allocates its marketing investment. You know what a high-converting web presence actually looks like and have the track record to back it up. And you're the kind of leader who can walk into a room with a CMO or a CFO and make complexity feel manageable.
You're a player-coach in a strategic sense, you set vision and hold the team to high standards, while staying close enough to execution to spot what's not working and course correct quickly. You bring clarity to ambiguous situations and momentum to stalled ones.
You care deeply about building high-performing teams, scalable systems, and trusted cross-functional partnerships, and you know how to balance short-term performance with longer-term growth.
What you’ll work on:
Digital & Web Strategy: Own and transform our web presence as a primary revenue channel, driving digital strategy end-to-end (including website performance, CRO, and conversion experimentation).
Inbound & Lifecycle Strategy: Drive the strategic direction of our global inbound and email marketing programs, including nurture strategy, lifecycle segmentation, and funnel performance, with direct accountability for pipeline outcomes.
Funnel Ownership & Cross-Functional Alignment: Own the end-to-end lead funnel in partnership with Growth Marketing and Revenue Operations, ensuring clear funnel definitions, strong conversion performance, and seamless handoffs across the buyer journey.
Attribution Architecture: Own and evolve our attribution architecture and measurement framework, including the underlying methodology and the investment decisions it informs. Build trust in the data across marketing and revenue teams, and translate insights into clear, executive-ready recommendations.
Marketing Operations & MarTech: Own and evaluate the martech architecture and operational foundation, ensuring the right systems are in place, well-integrated, and supporting the scalable workflows that keep the marketing engine running efficiently.
Analytics & Growth Diagnostics: Apply rigorous analysis to identify key performance drivers, growth levers, and strategic opportunities that materially impact revenue outcomes. Partner with Revenue Operations and Data Science to ensure comprehensive reporting and dashboards are in place and actionable.
Team Leadership: Lead and coach a sizable, layered team, developing your leaders, holding the team to a high performance bar, and fostering a culture of accountability, experimentation, and data-informed decision-making.
What you may have:
15+ years of experience in SaaS B2B marketing, with senior leadership experience spanning inbound marketing, marketing analytics, and marketing operations
You've operated at scale ($300M+ ARR) and understand what makes a marketing engine successful at this level of complexity and growth
You've built or matured attribution models, set the measurement methodology, influenced how the business thinks about marketing's contribution to revenue, and used data to shift investment at the executive level
Deep experience owning web and digital as a primary revenue channel, including website strategy, CRO, and conversion optimization
Hands-on familiarity with modern marketing technology stacks (marketing automation, CRM, analytics, and experimentation tools) and experience leading martech initiatives at scale
Demonstrated ability to create alignment and exert influence across Growth Marketing, Product Marketing, Revenue Operations, Data Science, and Sales
Experience leading sizable teams with multi-leadership layers, holding
Comfortable presenting to C-suite and executive stakeholders, translating complexity into clear narratives and earning credibility quickly
A bias for action when stepping into complex, fast-moving environments; driving clarity, alignment, and impact quickly
Serious bonus points if you have:
Experience leading global or multi-region marketing teams
Legal tech experience
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.
*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.
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