Everything is moving to the cloud, including your phone. For lawyers, this can mean increased flexibility and efficiency when communicating with clients.
Vonage, a leading cloud-based communications provider for business, offers solutions for internal collaboration and connecting with customers—anytime, anywhere, on any device. When integrated with Clio, VonageConnect automatically logs all data for incoming and outgoing calls, making it a breeze to track time correctly—while ensuring you don’t miss out on any billables.
We got in touch with Jay Patel, Vice President, Portfolio Planning & Strategy at Vonage, to learn how cloud-based communications can help legal practitioners make their practices more efficient.
Clio: What’s your alternative to traditional phone lines and why is it better?
Jay: The cloud is just a better way to deliver communications. Vonage is helping shape the shift to the cloud by providing products, services, and features that help companies do business differently.
The workforce is changing. “Where” or “how” an employee chooses to work (using a desk phone, softphone, mobile phone, or tablet) is irrelevant. Unified Communications as a Service (UCaaS) offers the flexibility and mobility to maintain a business presence anytime, anywhere, from any device.
Cloud communications can be tied together easily and offered at a fraction of the cost of traditional telephony—and with more features and functionality. Large companies with distributed locations or sole proprietors working from home can capitalize on the value of a unified communications solution.
Clio: Who uses Vonage? What makes them choose your service?
Jay: Whether a small business, mid-market company or an enterprise, a cloud-based unified communications solution—that integrates voice, video, and messaging with other everyday business applications—will simply help them to do business better.
With two award-winning product platforms that offer a robust set of product families designed to meet the needs of businesses of any size, Vonage solutions offer more features and functionality at a fraction of the cost of traditional communications systems.
One point of differentiation is Vonage’s proprietary back office platform, Zeus. Zeus is custom built to allow customers unprecedented access to a customer portal featuring complete information about their installation, service configuration, trouble tickets, training, billing, and call analytics.
These products allow Vonage customers to increase productivity levels by enabling them to work wherever they choose. Furthermore, Vonage’s gUnify middleware technology integrates voice services with industry-leading CRM and productivity business applications, such as Clio.
Clio: Why do lawyers like using Vonage? What’s the advantage for law firms?
Jay: Many businesses—including legal service providers—require a communications system that allows them to work any time while on the go. They also need to seamlessly integrate various services such as Clio, as well as email, instant messaging, voice, and video conferencing.
VonageConnect for Clio helps legal service providers to bridge the gap between client services and their bottom line in a highly competitive market.
With VonageConnect for Clio, lawyers can increase mobility for employees by enabling the same business presence and connection on the go that they have in the office. The technology also helps to increase profitability by ensuring accurate and immediate logs of all client calls, reducing the potential for lost billable hours.
Clio: Can you tell me a bit more about how Vonage works with Clio?
Jay: The seamless integration of Vonage services with Clio helps boost productivity and efficiency in the reporting of billable hours. VonageConnect for Clio offers lawyers the ability to track and capture calls for reporting and billing to ensure accurate accounting. It’s all automatically recorded in Clio for up-to-the-minute, real-time reporting.
For example, a lawyer with a mobile practice may not have the time to log everything into Clio. Fortunately, through a cloud-based unified communications solution, all logging can occur automatically as the lawyer’s mobile device or computer synchronizes directly with Clio. This increases the accuracy of CRM data and billing information, while also helping to boost overall efficiency. Employees can dedicate resources to serving clients or prospects instead of performing time-consuming administrative tasks. Also, a time-stamping feature makes the firm’s billing system audit-proof.
Clio: Did you attend the Clio Cloud Conference last year? What was most memorable about the experience?
Jay: Yes, Vonage was a sponsor of last year’s event, as well. We keep coming back to the Clio Cloud Conference each year because it is a great opportunity to team up with a terrific partner to learn how to better serve our customers.
The best and most memorable part of these events is always interacting with customers, learning their needs and delighting them by showing them how our products can not only help them address those needs but also help them do business better.
Clio: What are you most looking forward to at this year’s Clio Cloud Conference?
Jay: Vonage is excited to be a Platinum sponsor of the Clio Cloud Conference this year. The event provides a great opportunity to showcase our VonageConnect for Clio integration to existing and potential customers in attendance.
For Vonage, it’s all about building customers for life. We achieve this by listening to the needs of our customers and coming up with a solution that works within their existing applications to fit their needs. That’s why our partnership with Clio is so powerful. By offering VonageConnect for Clio to the customers and partners of Clio, we combine two great solutions to provide a better way to do business.
Vonage is a Platinum Exhibitor at this year’s Clio Cloud Conference. Want to learn how VonageConnect for Clio can save you time? Use the coupon code “VonageBusiness” when registering for Clio Cloud Conference 2016, and you’ll receive a $150 discount for any Standard or All Access Pass.