Episode 2.9: Being Client-Centered in a Post-COVID World
About the episode:
The COVID pandemic has fundamentally and permanently transformed industries around the world—and the legal industry is no exception. In this episode of Matters, we’ll speak to organizational leaders, educators, and practicing attorneys to hear how the practice of law has changed—and what attorneys need to do to keep pace.
Specific topics highlighted in this episode include:
- How the COVID pandemic highlighted the mental health crisis in the legal industry
- How client behaviors have permanently changed as a result of the COVID pandemic
- How professional organizations can support law firms through the transition
Listen now to learn how your law firm needs to adapt to these permanent changes.
Featuring
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Jack Newton CEO & Founder Clio
Jack Newton is the pioneer of legal technology and the author of The Client-Centered Law Firm. He has spent decades helping lawyers build more efficient, productive, and client-centric practices.
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Nefra MacDonald Senior Manager, Strategic Engagement Clio
Nefra MacDonald is the Affinity Programs Manager at Clio. Having worked in legal for nearly a decade, Nefra understands the pain points that affect legal professionals, and she uses her experience to help lawyers streamline processes and run better businesses. A graduate of the University of Miami, Nefra is a passionate speaker about legal technology, attorney health and wellness, and other topics relevant to legal professionals.
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Charlene Theodore President Ontario Bar Association
Charlene Theodore is President of the Ontario Bar Association in Ontario, Canada—the 10th woman and first Black woman to lead the OBA since its founding in 1907. She has served as In-House Counsel for the Ontario English Catholic Teachers’ Association since 2012, and in 2020 she was voted one of the Top 25 Most Influential Lawyers in Canada. A leader and trailblazer, Charlene is held in high esteem for her ability to find practical solutions to complex legal issues, as well as the most challenging issues facing the bar and the justice system today. An engaging speaker armed with compassion, Charlene is sought after by those who want to shift perspectives and change the ways leaders and employees think. You can follow Charlene on Twitter at @CharleneYYZ
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Elise Buie
Elise Buie is Founder of Elise Buie Family Law Group, a family lawyer, and a Guardian ad Litem based in the Seattle area. Elise is an active member of the Washington Bar and many other bars and legal organizations. She provides her time and services through the Moderate Means program of the Washington State Bar Association, and she completed the ABA Family Law Trial Advocacy Institute sponsored by the National Institute for Trial Advocacy in Boulder, Colorado. Elise and her firm focus on advocating for children’s best interest in high-conflict divorce and dependency matters. You can follow her on Twitter at @elisebuie
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Mitch Jackson Co-founder & CEO Jackson and Wilson Inc.
Jon Mitchell “Mitch” Jackson is a senior partner and founding attorney of Jackson & Wilson. He has represented clients in the Orange County, CA, area for over 30 years, and he is committed to providing the trustworthy and skilled legal representation people need during the most difficult times of their lives—after a serious accident or the loss of a loved one. He has met with considerable success in this endeavor, recovering millions on behalf of the injured, including numerous multimillion-dollar settlements and verdicts. Also known as “The Streaming Lawyer,” Mitch is a legal social media expert who speaks regularly across the US and teaches other lawyers how to market themselves better. You can follow Mitch on Twitter at @mitchjackson
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Bill Henderson
Bill Henderson joined the Indiana University Maurer School of Law faculty in 2003 following a visiting appointment at Chicago-Kent College of Law and a judicial clerkship for Judge Richard Cudahy of the U.S. Court of Appeals for the Seventh Circuit. Drawing upon more than a decade of research, Bill is a sought-after commentator on the changing legal marketplace and has accumulated numerous awards. In the last five years, he has been named one of the 100 Most Influential Lawyers in America by the National Law Journal, the Most Influential Person in Legal Education by National Jurist Magazine, and one of the inaugural group of “Legal Rebels” profiled by the ABA Journal. You can follow Bill on Twitter at @wihender