Episode 2.9: Being Client-Centered in a Post-COVID World

About the episode:

The COVID pandemic has fundamentally and permanently transformed industries around the world—and the legal industry is no exception. In this episode of Matters, we’ll speak to organizational leaders, educators, and practicing attorneys to hear how the practice of law has changed—and what attorneys need to do to keep pace.

Specific topics highlighted in this episode include:

  • How the COVID pandemic highlighted the mental health crisis in the legal industry
  • How client behaviors have permanently changed as a result of the COVID pandemic
  • How professional organizations can support law firms through the transition

Listen now to learn how your law firm needs to adapt to these permanent changes.

Our Guests:

Charlene Theodore

Ms. Theodore, the President of the Ontario Bar Association, draws on her experience as a lawyer who has practiced international human rights, labour and employment law. She started her career as a human rights lawyer, appearing before administrative tribunals and various levels of court, including Canada’s Federal Court of Appeal.  She also represented the interests of Canadians of African descent before federal and provincial legislative committees, as well as United Nations human rights treaty bodies. She then focused her practice on labour and employment law, specializing in complex workplace and union challenges.  Her advocacy extends beyond the courtroom to society at large through her dedication to community service. You can follow Inti on Twitter at @CharleneYYZ

Elise Buie
Elise Buie

Elise Buie is Founder of Elise Buie Family Law Group, a family lawyer, and a Guardian ad Litem based in the Seattle area. Elise is an active member of the Washington Bar and many other bars and legal organizations. She provides her time and services through the Moderate Means program of the Washington State Bar Association, and she completed the ABA Family Law Trial Advocacy Institute sponsored by the National Institute for Trial Advocacy in Boulder, Colorado. Elise and her firm focus on advocating for children’s best interest in high-conflict divorce and dependency matters. You can follow her on Twitter at @elisebuie

Mitch Jackson

Jon Mitchell “Mitch” Jackson is a senior partner and founding attorney of Jackson & Wilson. He has represented clients in the Orange County, CA, area for over 30 years, and he is committed to providing the trustworthy and skilled legal representation people need during the most difficult times of their lives—after a serious accident or the loss of a loved one. He has met with considerable success in this endeavor, recovering millions on behalf of the injured, including numerous multimillion-dollar settlements and verdicts. Also known as “The Streaming Lawyer,” Mitch is a legal social media expert who speaks regularly across the US and teaches other lawyers how to market themselves better. You can follow Mitch on Twitter at @mitchjackson

Bill Henderson
Bill Henderson

Bill Henderson joined the Indiana University Maurer School of Law faculty in 2003 following a visiting appointment at Chicago-Kent College of Law and a judicial clerkship for Judge Richard Cudahy of the U.S. Court of Appeals for the Seventh Circuit. Drawing upon more than a decade of research, Bill is a sought-after commentator on the changing legal marketplace and has accumulated numerous awards. In the last five years, he has been named one of the 100 Most Influential Lawyers in America by the National Law Journal, the Most Influential Person in Legal Education by National Jurist Magazine, and one of the inaugural group of “Legal Rebels” profiled by the ABA Journal. You can follow Bill on Twitter at @wihender

Host bios:

Photo of Jack Newton
Jack Newton

Jack Newton is the CEO and Co-founder of Clio, and a pioneer of cloud-based legal technology. In addition to building Clio from a startup to a market leader now valued at over $1.6 billion, Jack has spearheaded efforts to educate the legal community on the security, ethics, and privacy issues surrounding cloud computing. Jack is a nationally recognized writer and speaker on the state of the legal industry, and he is the author of The Client-Centered Law Firm, the bestselling book for law firms looking to succeed in the experience-driven age, available at clientcenteredlawfirm.com. You can follow Jack on Twitter at @jack_newton

Nefra MacDonald
Nefra MacDonald

Nefra-Ann MacDonald is a legal technology and wellness speaker who, as the team lead of Affinity Partnerships at Clio, works with bar associations and other legal organizations to help lawyers succeed in their practices. Having worked in legal for over a decade, Nefra understands the pain points that affect legal professionals, and she uses her experience to help lawyers streamline processes and run a better business. Nefra has spoken at the Clio Cloud Conference, ABA TECHSHOW, and at many other legal conferences across North America. You can follow Nefra on Twitter at @nefra_ann